Kristina Machnine
Peterborough,ON
Summary
Dedicated and customer-focused professional with a proven track record in delivering exceptional service across various industries, including hospitality and retail. Proficient in providing personalized experiences, demonstrating expertise in guest relations management, and efficient handling of financial transactions. Skilled in prioritizing service delivery, maintaining a strong work ethic, and engaging customers effectively. Known for adeptly navigating fast-paced environments, showcasing a commitment to enhancing customer satisfaction while maximizing revenue through upselling techniques. Seeking to utilize my range of diverse skills and expertise to make a positive impact within a team environment.
Overview
7
7
years of professional experience
Work History
Server
The Keg Steakhouse + Bar
10.2022 - Current
- Provided exceptional customer service delivering personalized dining experiences, ensuring guest satisfaction and earning positive feedback.
- Proficiently offered guidance in wine selection, leveraging extensive knowledge of varietals and vintages to provide personalized recommendations tailored to guests' preferences, enriching their dining experience.
- Demonstrated extensive knowledge of the menu offerings and confidently recommended premium selections to guests, effectively upselling menu items and beverages to enhance their dining experience while maximizing restaurant revenue.
- Thrived in a fast-paced setting by swiftly adapting to changing demands, delivering exceptional service during peak hours and maintaining composure under pressure.
Server
Oshawa Golf And Country Club
05.2022 - 08.2023
- Provided diverse menu options efficiently, meeting high dining standards, collaborating with kitchen staff to enhance patrons' dining experiences.
- Effectively served both on and off the course during numerous events and tournaments.
- Greeted esteemed members by their last names, demonstrating a keen attention to detail and personalized service, cultivating a welcoming and exclusive atmosphere.
- Crafted and served a diverse range of beverages while maintaining high standards of quality and presentation.
Cashier
Walmart
09.2021 - 04.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Solicited customers to purchase loyalty and item protection plans, successfully selling over 20 Walmart Mastercards.
- Trained new team members on cash and self checkout applications
Grocery Shopper
Walmart
05.2020 - 09.2021
- Provided personal shopping services for product categories ranging from food to personal items.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
Restaurant Hostess
Baxter's Landing
08.2020 - 12.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Conducted dining room and server checks to assess readiness for expected customer loads.
Dance Teacher
Step with Style Dance Productions
04.2017 - 08.2020
- Enhanced student performance by implementing creative and engaging dance routines.
- Offered one-on-one instruction to students by appointment.
Education
Bachelor of Science - Kinesiology
Trent University
Peterborough, ON04.2025
Skills
- Hospitality Service Expertise
- Guest Relations Management
- Upselling Technique
- Financial Transaction Management
- Food and Beverage Sales and Promotion
- Service Prioritization
- Strong Work Ethic
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Server
The Keg Steakhouse + Bar
10.2022 - Current
Server
Oshawa Golf And Country Club
05.2022 - 08.2023
Cashier
Walmart
09.2021 - 04.2022
Restaurant Hostess
Baxter's Landing
08.2020 - 12.2020
Grocery Shopper
Walmart
05.2020 - 09.2021
Dance Teacher
Step with Style Dance Productions
04.2017 - 08.2020
Bachelor of Science - Kinesiology
Trent University
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