Kristina Levert
Sudbury,Canada
Summary
Focused and reliable individual bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Motivated individual with an engaging personality and flexible approach. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Always ready to help team members by taking on additional tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
TimberWolf Golf Club
Sudbury, ON
06.2019 - 06.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
Event Bartender
GolfSudbury
Sudbury, ON
06.2019 - 06.2022
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Checked ID cards and verified bar guests were of legal age.
Hostess
Red Lobster
Sudbury, ON
04.2018 - 07.2019
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Taking out live lobsters to entertain children)
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping the dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Standardized Patient
Northern Ontario School of Medicine
Sudbury, ON
09.2017 - Current
- Provide constructive feedback to medical students and colleagues
- Work in a professional manner when interacting with learners, faculty, supervisors and peers
- Simulate all aspects of scenarios, including the history of the current problem, affect/behaviour and physical findings, in a standardized, accurate, and reliable manner
- Accept ongoing feedback from facilitators and incorporate it into case simulations
Education
Bachelor of Science - Biomedical Biology
Laurentian University
Greater Sudbury, ON04.2023
High School Diploma -
Laurentian University
Greater Sudbury, ON06.2019
Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Organized and detail-oriented
- POS System proficiency
- Excellent customer service
- Self-Motivated
- Flexible and Adaptable
- Problem-Solving
- Attentive service
- Strong detail orientation
Certification
- Smart Serve, Smart Serve Ontario - issued 05/2020
- First Aid & CPR, St John Ambulance - issued 04/2019
Timeline
Server
TimberWolf Golf Club
06.2019 - 06.2022
Event Bartender
GolfSudbury
06.2019 - 06.2022
Hostess
Red Lobster
04.2018 - 07.2019
Standardized Patient
Northern Ontario School of Medicine
09.2017 - Current
Bachelor of Science - Biomedical Biology
Laurentian University
High School Diploma -
Laurentian University
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