Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Kristina Kugyte

Pincher Creek,AB

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Banking Center Leader

CIBC Bank
11.2023 - Current
  • Enhanced customer satisfaction by implementing efficient banking center operations and streamlining processes.
  • Increased branch profitability through targeted sales strategies and effective cross-selling initiatives.
  • Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
  • Led team of banking professionals in providing exceptional service and meeting sales targets consistently.

Associate Business Advisor

CIBC Bank
10.2022 - 11.2023
  • Business Development: Manage portfolio of business only or mixed-client connections where focus is on deepening client relationship and addressing both business and personal needs of client
  • Proactively engage in discussions with assigned portfolio as well as, walk-in and other clients to understand client's immediate financial needs while identifying opportunities to address longer term financial goals
  • Client Engagement: Focus on each client experience and connect on a personal level to make every interaction meaningful
  • Meet current client needs and cultivate network to establish new client relationships.
  • Community Involvement: Proactively participate in community and banking centre events
  • Connect with both existing and potential clients to identify opportunities for future growth and revenue.
  • Digital Advocacy: Promote and demonstrate use of digital banking options by introducing client to alternative ways to bank and describing benefits.
  • Collaboration: Introduce clients to colleagues to further deepen client relationships and support more complex personal and business needs and planning.

General Manager

Ramada Pincher Creek
10.2014 - 10.2022
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Education

Associate of Arts - Hospitality Management

Seneca College of Applied Arts And Technology
North York, ON
09.2009

Skills

  • Employee Training and Development
  • Excellent Time Management Skills
  • Regulatory Compliance
  • Goals and Performance
  • Revenue Generation
  • Client Relationship Management
  • Stakeholder and Investor Relations
  • Strategic and Financial Planning
  • Customer and Vendor Relations
  • Operations Management
  • Client Acquisition

Certification

  • Personal Financial Services Advice, Canadian Securities Institute - in progress
  • Investment Funds in Canada Canadian Securities Institute - August 2022
  • Certificate of CHA (Certified Hospitality Administrator) AHLEI – March 2019
  • World-Class Results, Pal's Business Excellence institute – April 2018
  • LEAN for Service & Health Care, Pal's Business Excellence institute – April 2018
  • Certificate of CHS (Certified Hospitality Supervisor), AHLEI – June 2017
  • Certificate of Service Excellence (Manager Version), eCornell – March 2017
  • Certificate of Completion Executive Leader Orientation (ELO), School of Hospitality Operations (SOHO) – April 2015
  • Certificate Guest Service Professional AHLEI – April 2015
  • Advance TESOL Certificate (120 hours) Global TESOL College-April 2012

Affiliations

  • Pincher Creek & District Chamber of Commerce, Director
  • Pincher Creek Historic Society, Director

Languages

English
Native or Bilingual
Russian
Professional Working
Lithuanian
Native or Bilingual

Timeline

Banking Center Leader

CIBC Bank
11.2023 - Current

Associate Business Advisor

CIBC Bank
10.2022 - 11.2023

General Manager

Ramada Pincher Creek
10.2014 - 10.2022

Associate of Arts - Hospitality Management

Seneca College of Applied Arts And Technology

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Kristina Kugyte