Kristina Koorsstad
Long Beach
Summary
Operations Manager & SaaS Implementation Leader with 10+ years in tech. I'm the person teams call when something needs to get done and not just planned. I specialize in cutting through complexity, turning tangled processes into clear execution, and following through until results land. When something is creating risk I don't let it sit. I'd rather rebuild it right than work around it forever. I thrive where the pace is fast and the problems aren't simple, and I genuinely care about the people I get to do that work with.
Overview
8
8
years of professional experience
Work History
Production Operations Manager
Revive
Irvine, CA
02.2024 - Current
- Drove weekly reporting compliance improvements from 40% to approximately 100% among six project managers to streamline operations and enhance executive visibility.
- Developed a comprehensive financial reconciliation system designed for complex construction workflows.
- Directed data-driven analysis of change order performance across contractor sales and project management teams.
- Product managed two major production system enhancements — automating contractor payment request workflows end-to-end and redesigning cross-functional change order processes — improving alignment across Finance, Legal, Production, Contractors, and Homeowners.
Senior Implementation Manager
MANTL
New York, NY
11.2022 - 02.2024
- Directed and coordinated multi-month implementations for five banks and credit unions to enhance operational efficiency through effective use of project management tools and vendor collaboration.
- Established strong partnerships with bank executives and internal teams to facilitate timely project completion and resolve intricate obstacles.
- Secured $500k in annual revolving revenue by fulfilling contractual obligations for five projects.
- Analyzed customer insights to define product requirements addressing identified gaps in offerings.
Product Manager
Happy Money
Tustin, CA
09.2021 - 11.2022
- Spearheaded the authorship of over 100 user stories across three epics, driving the development of a fully operational MVP marketplace.
- Oversaw strategic alignment of a 250+ item product backlog with a two-year roadmap focused on market expansion and compliance objectives.
- Synthesized insights from credit union executives, capital markets leaders, and risk advisors to enhance underwriting portfolio valuation and secondary market workflows.
- Implemented automation and optimized workflow design to reduce operational workload by approximately 10 hours per month for business operations, 12 hours for loan purchase specialists, and 4 hours for compliance.
Partnership Implementation Manager
Happy Money
Tustin, CA
11.2019 - 09.2021
- Executed onboarding processes for seven out of nine direct originating partners to enhance partnership network, featuring three of the largest credit unions in the U.S.
- Designed a comprehensive implementation strategy for project management software and marketing assets to enhance communication and collaboration among stakeholders.
- Managed customized implementation strategies for three partners, resulting in an addition of $760 million to their asset portfolios.
- Facilitated training sessions for new employees, including VPs and senior managers, on product interactions with partners and cross-functional team dynamics.
Corporate Project Manager
Hemster
New York, NY
03.2018 - 11.2019
- Directed the setup of Hemster's first in-house tailoring warehouse to enhance operational efficiency through strategic location selection, equipment acquisition, and workforce hiring.
- Executed market launch in Los Angeles to enhance regional operations, achieving weekly revenue milestone of $5000 within one year.
- Recruited and led regional teams in Los Angeles, San Francisco, and San Jose, driving growth to 40 employees through Series A funding.
Education
Bachelor - Political Science
University of California
Los Angeles01-2014
Skills
- Product strategy Roadmapping MVP development Backlog ownership Requirements definition Agile / Scrum execution
- Workflow design KPI & financial tracking Budget oversight CRM & process automation Change management
Product & Platform Leadership
Operational Systems & Automation
- AI workflow automation Custom GPT development No-code / low-code application development (Replit) Systems integration
- Revenue modeling Performance analytics Margin & scope control Data-driven decision making
AI & Technical Execution
Financial & Data Analytics
Websites
Accomplishments
- Built an MVP marketplace from scratch using no-code tools, connecting independent shops with customers to buy and sell curated gifts.
- Launched Happy Money's first SaaS product, generating $600K in annual recurring revenue.
- Designed and executed a full-scale implementation program integrating seven credit unions to originate loans with Happy Money.
- Brought structure to a fragmented operation by redesigning contractor onboarding, fund control, remittance, and Project Manager processes end-to-end and standing up a compliance program from scratch.
Timeline
Production Operations Manager
Revive
02.2024 - Current
Senior Implementation Manager
MANTL
11.2022 - 02.2024
Product Manager
Happy Money
09.2021 - 11.2022
Partnership Implementation Manager
Happy Money
11.2019 - 09.2021
Corporate Project Manager
Hemster
03.2018 - 11.2019
Bachelor - Political Science
University of California