Kristina Kennedy
Fordwich,Canada
Summary
Efficient Clinical Secretary with relevant experience in healthcare administration. Skilled at patient scheduling, medical record management, and clinic coordination. Demonstrated strengths include multitasking, communication, and problem-solving abilities. Known for enhancing patient service delivery and supporting clinical staff by implementing efficient administrative processes.
Overview
21
21
years of professional experience
Work History
Clinical Secretary
Grand River Hospital
Kitchener, Canada
07.2019 - Current
- Responsibilities include registering patients, ordering labs, imaging, etc, processing physician orders, communicating with other hospitals, physicians, pharmacies, labs, doctor's offices, etc., processing outgoing referrals, operating computer programs such as PHS, Horizon, Star, Clinician Portal, Clinical Connect, Cerner applications such as, Scheduling Appointment Book, Power Chart, PM Office, Access, etc., responsible for taking calls from the Critical Results Line and relaying the information to the appropriate parties, also triaging all calls coming through the Call Centre using email, phone, fax machine, scanner, printer, etc. on a daily basis.
- Cancer Center, Medical Imaging
Medical Receptionist/Ward Clerk (Casual)
LISTOWEL WINGHAM HOSPITALS ALLIANCE
Wingham, Canada
07.2021 - 07.2022
- Clerical duties as an Inpatient and Oncology Unit Clerk, as well as a Switchboard/Emergency Room Receptionist.
Clinical Secretary
Grand River Hospital
Kitchener, Canada
11.2020 - 12.2021
- Responsibilities include answering all incoming calls to the Emergency Department and directing them appropriately, paging/calling specialists for consults as requested, answering all incoming calls from ambulance dispatch enroute to the hospital and relaying the information to the charge nurse, registering patients who come to the Emergency Department either through triage, EMS, or Covid Drive-thru, updating patient demographics, providing armbands and patient labels, faxing outside referrals as requested, scanning documents into patient charts, processing physician orders, creating billing sheets and processing patient payments, work as hospital-wide switchboard operator during night shift, monitoring fire alarm panels, code white Instant Notifier and calling Emergency codes overhead, arranging transportation services for patients, work as Admitting Clerk/Bed Allocator during night shift, operating computer, printer, scanner, fax machine, switchboard, telephone and paging system on a daily basis.
- Emergency Department & Covid Drive-Thru Testing Site
Medical Receptionist
Urology Associates
Kitchener, Canada
10.2013 - 01.2015
- Responsibilities included, answering phones and dealing with patient questions and concerns, scheduling appointments, arranging and communicating diagnostic imaging and referral appointments, checking in patients and verifying demographics and OHIP information, processing incoming referrals, dealing with incoming and outgoing mail, processing payments for doctor's notes and non-insured patients, communicating with hospitals, pharmacies, specialists and doctor's offices, operating phone, computer, printer, and fax machine on daily basis.
Medical Office Assistant Externship
Dr. Butris and Dr. Nedimovic
Kitchener, Canada
12.2012 - 01.2013
- Responsibilities included, answering phones, scheduling appointments, filing, sending referrals, faxing prescriptions, communicating with other doctors' offices, informing patients of upcoming specialist appointments, handling incoming and outgoing mail, sterilizing equipment and cleaning exam rooms, invoicing, greeting patients and escorting them to examination rooms, weighing infants for Well Baby exams, creating new patient charts, checking OHIP cards.
Personal Support Worker
Lanark Heights Long Term Care Facility
Kitchener, Canada
08.2004 - 05.2011
- Provided personal care for residents including, assistance with all activities of daily life while assisting in emotional support for residents and their families. Applying medical creams or ointments. Responsible for general reporting and charting condition changes for individual residents. In addition to regular PSW responsibilities, I was also a member of the Joint Health and Safety Committee and a Transfer Coach.
Director of Sales/Clerical Clerk
Insight Transportation
Kenilworth, Canada
06.2005 - 06.2007
- Responsible for general office duties such as answering phones and relaying important information to proper departments. Prepare and distributes invoices for deliveries made ensuring of accuracy and attention to detail. Operate Load Link services needed for buying and selling services to other transportation services while demonstrating superior sales service to potential clients.
Education
Medical Office Administration Diploma -
Medix School
Secondary School Diploma -
St Louis
CambridgePersonal Support Worker Diploma -
St Louis
CambridgeSkills
- Medical Receptionist
- Medical Records
- Medical Terminology
- Medical Scheduling
- Sales Management
- EMR Systems
- Medical Office Experience
- Clerical Experience
- Attention to detail
- Multitasking
- Time management
- Caring
- Patient
- Operating computer applications
- Fluent in Medical Terminology
- Appointment scheduling
- Effective communication
Timeline
Medical Receptionist/Ward Clerk (Casual)
LISTOWEL WINGHAM HOSPITALS ALLIANCE
07.2021 - 07.2022
Clinical Secretary
Grand River Hospital
11.2020 - 12.2021
Clinical Secretary
Grand River Hospital
07.2019 - Current
Medical Receptionist
Urology Associates
10.2013 - 01.2015
Medical Office Assistant Externship
Dr. Butris and Dr. Nedimovic
12.2012 - 01.2013
Director of Sales/Clerical Clerk
Insight Transportation
06.2005 - 06.2007
Personal Support Worker
Lanark Heights Long Term Care Facility
08.2004 - 05.2011
Medical Office Administration Diploma -
Medix School
Secondary School Diploma -
St Louis
Personal Support Worker Diploma -
St Louis