Kristina Joumaa
Victoria
Summary
Experienced with operational management in diverse settings. Utilizes strategic thinking to streamline processes and enhance team output. Knowledge of resource allocation and team leadership, ensuring high standards and consistent results.
Overview
11
11
years of professional experience
Work History
Residential Cleaner/Owner
Above & Beyond Cleaning
03.2020 - Current
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
Owner
LunaStar Woodkraft
03.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Office Administrator
Stone Age Marble & Granite
04.2014 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Education
High School Diploma -
Caribou Hill Secondary
Vancouver, BCSkills
- Training and mentoring
- Goal oriented
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Operations management
- Process monitoring and improvement
- Financial management
Languages
English
Native or Bilingual
Timeline
Residential Cleaner/Owner
Above & Beyond Cleaning
03.2020 - Current
Owner
LunaStar Woodkraft
03.2020 - Current
Office Administrator
Stone Age Marble & Granite
04.2014 - 10.2016
High School Diploma -
Caribou Hill Secondary
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