Kristina Irwin
London
Summary
Detail-oriented cashier with 3+ years of retail experience, skilled in operating POS systems, processing high-volume transactions, and ensuring accuracy in cash handling. Proven ability to maintain efficiency in fast-paced environments while delivering excellent customer service. Recognized for strong organizational skills, reliability, and professionalism in every customer interaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Centre Agent
Bill Gosling Outsourcing
09.2021 - 11.2023
- CAA
- Answer calls promptly with proper script
- Collect information and enter it into a database
- Ascertain which service is required and send it
- Handle customer complaints
- Provide updates on ETA
- Sign into and operate multiple applications simultaneously
School Crossing Guard
Stinson Security Services
09.2020 - 09.2021
- Ensured the safe passage of pedestrians at a busy street intersectio
- Recorded and reported all injuries, accidents and suspicious behavior to supervisor
- Worked independently
- Cleared sidewalk of snow and ice prior to shift
Cashier
Sobeys
01.2018 - 06.2021
- Greet all Customers with a friendly greeting
- Operating a cash register by scanning items using a POS scanning system
- Enter coupons and rebates correctly and in a timely fashion
- Process payments using cash, debit, credit and gift cards
- Assisting Customers with the bagging and loading of their merchandise.
- Informing all customers about the Sobeys Bag for Life program
- Correctly counting back change to the Customer to prevent cash overages and shortages.
- Making change and issuing receipts to Customers.
- Scanning merchandise quickly and accurately.
- General housekeeping of my work area.
- Restock candy and magazines in my work area.
- Perform price checks.
- Inspected ID for alcohol sales
- Bagged all groceries
Receptionist/Office Assistant (Co op placement)
Chelsey Park Long term Care
09.2015 - 10.2015
- Provided a warm, welcoming greeting for visitors and guests
- Received, sorted and distributed mail for the residents and employees
- Copied, faxed and scanned documents
- Answered multiline telephone with a warm reception
- Answered questions and solved minor problems for visitors and residents
- Filed and updated resident info and office paper work
- Operated a controlled entry lobby
- Assisted and supported department managers
- Use two way radio to call maintenance/ housekeeping
Education
GED -
Pathways Skill Center
London, ON01.2015
Skills
- Cashiering (5 years)
- Cash Handling (4 years)
- Computer Skills (3 years)
- Time Management (6 years)
- Data Entry (1 year)
- Customer support
- Problem-solving skills
- Data entry
- Customer service
- Verbal and written communication
- Payment processing
- Resolving issues
Certification
- Whimis Training
- Smart Serve
- June 2018 to Present
Additional Information
- Highlights of Qualifications:
- Previous successful experience in customer service roles
- Exceptional communication and interpersonal skills
- Able to multitask and perform well in a busy environment
- Technically inclined with an ability to learn computer programs quickly
- Strong organizational and time management abilities
- Excellent telephone manners
Languages
English
Native or Bilingual
Timeline
Call Centre Agent
Bill Gosling Outsourcing
09.2021 - 11.2023
School Crossing Guard
Stinson Security Services
09.2020 - 09.2021
Cashier
Sobeys
01.2018 - 06.2021
Receptionist/Office Assistant (Co op placement)
Chelsey Park Long term Care
09.2015 - 10.2015
GED -
Pathways Skill Center
Similar Profiles
TRACIE CRADDOXTRACIE CRADDOX
Human Resources Specialist at Bill Gosling OutsourcingHuman Resources Specialist at Bill Gosling Outsourcing
UDAY KR. MEHRAUDAY KR. MEHRA
Client Services Specialist at Bill Gosling OutsourcingClient Services Specialist at Bill Gosling Outsourcing
Mansi BhatiMansi Bhati
Customer Service Representative at Bill Gosling OutsourcingCustomer Service Representative at Bill Gosling Outsourcing
Ryan ThomasRyan Thomas
Payroll Manager and Office Assistant at Running Hare Restaurants LtdPayroll Manager and Office Assistant at Running Hare Restaurants Ltd
Stuart JarvisStuart Jarvis
Head of Strategic Partnerships at SharegainHead of Strategic Partnerships at Sharegain