Kristina Hughes
San Diego,CA
Summary
Recent Associate’s graduate in Cybersecurity seeking an entry-level opportunity to gain hands-on experience and contribute to a growing organization. Motivated to apply academic knowledge in a practical environment while continuing to develop professionally within the cybersecurity field.
Overview
6
6
years of professional experience
Work History
Operations Assistant
DoorDash
06.2024 - Current
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Prepared and delivered operational performance reports to inform management.
- Managed day-to-day department operations with effective workflow coordination.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Contributed to development of operational procedures to improve efficiency and accuracy.
Operations Manager
Returnmates
01.2020 - 06.2024
- Collaborated with other departments to foster smooth operation of daily processes.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Led daily warehouse operations including receiving, inventory control, order fulfillment, and shipping in a fast-paced startup environment while ensuring all KPIs remained within target range.
- Monitored and analyzed key performance indicators (KPIs) such as order accuracy, on-time shipping, and inventory accuracy to drive operational excellence.
- Developed and implemented standard operating procedures to improve workflow efficiency and consistently meet KPI benchmarks.
- Supervised and trained warehouse staff to maintain productivity standards and achieve performance KPIs.
- Identified and executed process improvements to strengthen KPI performance, reduce errors, and support scalable business growth.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Associate of Science - Cybersecurity
American Public University
Charleston, WV04.2026
Skills
- Analytical thinking
- Customer service
- Multitasking Abilities
- Organization
- Flexible and adaptable
- Troubleshooting
- Problem-solving
- Time management
Timeline
Operations Assistant
DoorDash
06.2024 - Current
Operations Manager
Returnmates
01.2020 - 06.2024
Associate of Science - Cybersecurity
American Public University