Kristina Hiesener
Victorville
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Relations
The Vanguards Company
06.2016 - 09.2023
- Responsible for communication and conflict management.
- Created structured company guidelines and protocols for escalation of events.
- Established a relationship with over 200 households and vendors.
- Successfully increased year-over-year tenant retention.
- Maintained in-depth knowledge of changing real estate legislation to provide utmost fiduciary duty to company and clients.
In-Store Team Member
Papa John's Pizza
05.2005 - 08.2007
- Handled cash transactions accurately, maintaining proper cash drawer balances throughout the shift.
- Resolved customer complaints professionally, ensuring their satisfaction with resolutions offered.
- Provided excellent product knowledge to customers, resulting in increased sales and repeat business.
- Maintained a positive attitude under pressure, ensuring high-quality service during peak hours or difficult situations.
- Increased customer satisfaction by providing efficient and friendly service at all times.
- Ensured compliance with health and safety regulations by adhering to proper food handling/storage procedures and maintaining a sanitary work environment.
- Implemented upselling techniques when appropriate, resulting in higher average transaction amounts per customer visit.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Head Server
Seoul Garden Korean BBQ
05.2010 - 11.2022
- Provided exceptional customer service in a Korean all-you-can-eat setting.
- Efficiently managed high volume customer flows, handling up to 8 tables at a time while maintaining a friendly and welcoming atmosphere.
- Assisted guests with menu selections, explaining Korean cuisine and cooking methods.
- Upsold menu items and beverages, contributing to higher average checks.
- Assisted with server scheduling to ensure appropriate coverage.
Cashier
Target
10.2014 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Server
Benihana
08.2007 - 03.2010
- Delivered top-tier customer service in a renowned teppanyaki-style setting.
- Demonstrated proficiency in multi-tasking, managing a diverse clientele and ensuring smooth service.
- Assisted in food preparation and presentation, providing a memorable dining experience.
- Received positive feedback from guests and management, recognized for consistently providing outstanding service.
Education
High School Diploma - All Required
Hesperian Adult Education
Hesperia, CA05.2000
Skills
- Reliability and punctuality
- Goal-oriented mindset
- Adaptability and Resilience
- Cash handling proficiency
- Customer Service & communications
- Sales & upselling
- Teamwork
- Adaptability and Flexibility
Certification
- San Bernardino County Food Handlers Card
- California Responsible Beverage Service Training
Timeline
Director of Relations
The Vanguards Company
06.2016 - 09.2023
Cashier
Target
10.2014 - 03.2016
Head Server
Seoul Garden Korean BBQ
05.2010 - 11.2022
Server
Benihana
08.2007 - 03.2010
In-Store Team Member
Papa John's Pizza
05.2005 - 08.2007
High School Diploma - All Required
Hesperian Adult Education
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