Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

KRISTINA GREYSON

Medicine Hat

Summary

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

  • Manage incoming calls, following an established call process flow, asking the right questions to determine the nature of the query.
  • Responding to incoming customer queries regarding billing, payments, existing and new services, promotions and offers, upgrade or downgrade of services, payments, etc.
  • Promoting and educating customers on offers and promotions, new products in the market, and the value of the service provided by the client.
  • Aiming for first call resolution and answer customer’s queries by walking them through our clients’ system – explaining the process to the customer and providing turn-around time.
  • Initiate investigations and create requests, if customer’s queries cannot be addressed on the call, and determine its level of priority.
  • Ensure that confidential information is not requested or disclosed without the customer's consent and maintain the privacy of customer and client information.

Office Manager

J&M Roofing
07.2024 - Current
  • Managed office supplies inventory, ensuring availability and cost-effectiveness.
  • Coordinated scheduling for staff meetings and client appointments to optimize productivity.
  • Implemented filing systems that improved document retrieval efficiency and organization.
  • Developed office procedures that enhanced workflow and communication among team members.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Office Administrative Assistant

Medicine Hat Health Foundation
01.2024 - 07.2024
  • Major Responsibilities
  • 1. Manage the Foundation’s Database
  • 2. Annual Giving Program
  • 3. Provide office management support.
  • 4. Financial Management
  • Specific Duties
  • DATABASE
  • Over sees the daily operation of the database which tracks gifts/financial information and donor’s information.
  • Responsible to process daily gifts, ensure all donor receipts and thank you letters, acknowledging gifts received, are prepared, and sent within 48 hours of receipt of gift.
  • Ensuring that all gifts are coded correctly according to campaign, purpose, gift amount and any restrictions or reporting that may apply.
  • Process thank you letters and cards as required; related to gifts.
  • Check newspaper daily to update Donor’s anniversaries, birthdays, and deaths in the database.
  • Inputs information into the database, including address updates, new prospect/donor information and gift information.
  • Runs basic and complex reports from the database as requested or required by the Executive Director
  • Run reports annually to update donor wall.
  • Supports, prepares and runs annual reports in preparation for the annual impact report and annual audit.
  • ANNUAL GIVING PROGRAM
  • Direct Mail/Newsletters
  • Responsible for planning and strategizing our direct mail appeals.
  • Developing database donor segments
  • Creating timelines with budgets
  • Work with the Foundation team to develop the topic of the appeal letters.
  • Maintain and grow the direct mail program.
  • Report on outcomes both financially and donor reports.
  • Develop and strengthen an email appeal program.
  • NEWSLETTERS & COMMUNICATIONS
  • Oversee the successful planning and execution of our newsletters both monthly e-newsletters and quarterly newsletters.
  • Collecting content and writing articles
  • Support the development of newsletters.
  • Create timelines with budgets.
  • Develop a strategy.
  • Follow up reporting.
  • Oversee annual Heartbeat in the Hat publication.
  • Oversee annual impact report.
  • GENERAL OFFICE MANAGEMENT/ADMINASTRATION
  • Responsible for welcoming visitors and answering the Foundation’s main phone line with a high standard of professionalism.
  • General office management duties to include monitor/order office supplies as required, collect, and distribute office mail, book catering for board meetings.
  • Record and/or support any necessary meeting minutes.
  • Prepare board meeting packages monthly.
  • Manage and maintain the Boards communication platform.
  • Manage and responsible to address or distribute all correspondence received via The Health Foundation email box and the Foundation Calendar
  • Support the Executive Director with clerical support.
  • Maintain filling system, classify files, retrieve materials, discard unwanted materials, and arrange for storage of historical material.
  • Perform other related duties, procedures, goals, and objectives as delegated by the Executive Director.
  • Distribute Equipment Approval Notification with support from the Philanthropy Coordinator and/or Executive Director
  • Assist and coordinate the annual updating of the donor wall with support from the Philanthropy Coordinator and/or the Executive Director
  • Coordinate travel, catering, logistics and other administrative support.
  • Ensure the office is a comfortable welcoming atmosphere for board, staff, volunteers, and donors.
  • Back up support for 50/50 reporting.
  • FINANCIAL REPORTING
  • Prepare weekly deposits for all accounts.
  • Support and provide necessary documentation during yearly audit.
  • Maintain accurate records of all monies.

Ministry Administrative Assistant: Family Ministry and Community Hub

Southview Church
06.2023 - 01.2024
  • 1 – Family Ministry Support
  • Support Pastor of Children’s Ministry and Pastor of Student Ministry through ministry administrative assistance.
  • Take and manage team meeting notes, special projects, events, retreats and activities in OneNote.
  • Work with Pastors of Students and Children to provide opportunities for ongoing training and equipping of both leaders and parents.
  • Administrative assistance for child dedications, baptisms, family care and new babies.
  • Safe Ministry Policy – ensure all leaders are compliant in the steps to serve for security and screening.
  • Support the ministry areas (Kids, Students, Com-Hub) with the purchasing of supplies, snacks, and registration.
  • Student Retreats/Large Events – maintain agendas, meeting notes, OneNote of all information, support where needed and during the week.
  • Summer Camp – maintain agendas, meeting notes, OneNote of all information, support where needed and during the week.
  • Summer Serve – support with scheduling and payments.
  • 2 – Weekend Ministry Support
  • Check-in – Responsible for working order of all equipment (software/hardware), management, and training for check in system.
  • Support for classrooms to help coordinators ensure the rooms are adequately resourced.
  • Pro-Presenter – Responsible for loading items for services/events and training others.
  • Support for class curriculum preparation where needed.
  • Disciplr – set up online scheduling, add and remove access for leaders, and purchasing yearly curriculum.
  • Oversee and maintain all online lessons presence on website.
  • 3 – Community Hub Support
  • Provide administrative assistance including Realm maintenance and oversight, bookings, calendars, volunteer support, communication forms, and promotional materials.
  • Take direction from ministry and volunteer leaders.
  • Areas of responsibility including, but are not limited to:
  • Community Hub Tutoring – 2 evenings per week, September through June.
  • Alpha – 1 winter session, February through April, and Fall partnership with First Alliance
  • CAP – 2 seminars per year as per volunteer leader
  • Community and mental health seminars – Home Alone, Babysitting Course, Mental Health Seminar (as per church leadership).
  • 4 – Realm Maintenance and Oversight
  • Groups Maintenance and Events
  • Manage all groups – participants, members & leaders, guests/visitors are deactivated or changed to members, group events are up to date and correct for services/check in classes and events.
  • Attendance – recording is correct, attendance booklets and sheets, emergency attendance tablets are in working order for Family Ministry and Community Hub.
  • Registration Events – create based on process and procedures provided.
  • Volunteers
  • Create schedules in Realm for SAC Kids classes, Youth and College & Career gatherings, and where needed in Community Hub areas.
  • Security Screening is updated.
  • Profiles
  • Update information, child/student (under 18) is always attached to a family, emergency contact information is requested in check in every 6 months.
  • Update and maintain profiles and groups in Family Ministry and Community Hub.
  • Create and maintain process for registering new families/students/participants.
  • Child dedications information is entered.
  • Promotions – of all members in the kids and student groups to the next level/grade.
  • Pathways – oversee newcomers/guest pathway, communication with Children’s and Student Pastor, and other areas where needed.
  • 5 – Ministry Teams Support
  • Responsible for all Family Ministry and Community Hub calendar and bookings.
  • Manage communication forms and distribution of promotional materials.
  • Administrative duties for Pastors/Directors including but not limited to: filing, purchasing, and Pastors/Directors Expenses.
  • Website – ensure information is UpToDate and correct on a regular basis.
  • Meetings – create the agenda, take notes in OneNote, follow-up and assign action items always with an eye to what is present, and in the future (30-60-90 days).
  • Attendance at evening and weekend programming may be required as needed.
  • Have weekly one-on-one meetings with Pastor of Children’s Ministry and Pastor of Student Ministry
  • Calendars – coordinate personal and ministry (Kids, Students, Com-Hub) calendars for meetings, Outlook room reservations and event scheduling.
  • Prioritize and delegate phone call and email inquiries.
  • Assist with annual budget planning and monitor use of funds including coding invoices.
  • Provide administrative tasks similar in nature to the overall team where needed.
  • Statistics reporting.

Admin/Quality Assurance/Trainer

HGS Canada
06.2021 - 06.2023
  • Creating new content/updating current content for upcoming training class
  • Schedule HR and Workforce presentations for new classes
  • Virtual class training through various such as videos, PowerPoints, E-learnings, presentation, discussions and billing system demonstrations/practice.
  • Input trainees’ hours into employee timecard application (Synerion)
  • Send out daily EOD (End of Day) email to appropriate management for trainee stats.
  • Listen to agents calls and QA those calls according to Shaw standards (Shaw is a client of HGS)
  • Coaching with agents from previous class about their call
  • Reach out to 500-700 CSR agents for system changes up-training

Virtual Assistant – Web & Graphic Design

Self-Employed
06.2008 - 06.2021
  • Respond to emails and phone calls
  • Prepare customer spreadsheets and keep online records
  • Create presentations, as assigned, and according to instructions given
  • Create content to post on the company’s social media channels
  • Handled bookkeeping and administrative tasks
  • Managed word processing and data entry for clients
  • Make travel arrangements
  • Perform market research

Office Manager

Q1 Business
01.2008 - 07.2012
  • Managed a team of IT technicians by assigning duties, preparing work schedules and their travel expenses
  • Oversaw service requests for efficiency, while staying within clients’ budget
  • Invoiced through QuickBooks Management
  • Monitored and coordinated the business activities in IT
  • Managed customer service requests as the first point of contact for the business
  • Answered phones and managed office duties such as paperwork, scheduling, ordering supplies and data entry

Home Childcare Provider
01.2008 - 01.2012
  • Overseeing the safety of children ages newborn to 6 years old
  • Keeping up-to-date date records of children’s development, routines and interests
  • Creating educational and fun activities for the children.
  • Developing an effective cleaning plan to ensure all areas are sanitary and safe
  • Maintaining excellent verbal and written communication with parents and guardians

Education

Web Development Certificate -

Southern Alberta Institute of Technology
01.2011

Records Management Certificate - undefined

TAB Calgary
01.2004

Early Childhood Educator – Level 1 - undefined

Mount Royal University
01.2003

TESOL/TESL - undefined

Mount Royal University
01.2001

Oil and Gas Administration Certificate - undefined

Mount Royal University
01.2000

Skills

  • Exceptional organizational & planning abilities
  • Proven written & oral communication skills
  • Compassion & empathy with customers and fellow employees
  • Proficient with computer systems such as Adobe Creative Suite, Microsoft Office Suite, QuickBooks
  • Strong attention to detail
  • Strong leadership and trainer abilities
  • Rapport building and listening
  • Decision making
  • Proficient transcriber
  • Advanced research tricks
  • Enthusiasm for learning and growth
  • Good problem-solving skills
  • Ability to work in a fast-paced environment
  • Conflict management
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Call management
  • Product knowledge
  • Order processing
  • Administrative support

Languages

English
Native or Bilingual

Interests

  • Reading
  • Camping
  • Web Development and Design
  • Music
  • Baking
  • Historical Exploration
  • Hiking
  • Swimming
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects
  • Creative Writing
  • Crafting and DIY Projects
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Avid Reader

Timeline

Office Manager

J&M Roofing
07.2024 - Current

Office Administrative Assistant

Medicine Hat Health Foundation
01.2024 - 07.2024

Ministry Administrative Assistant: Family Ministry and Community Hub

Southview Church
06.2023 - 01.2024

Admin/Quality Assurance/Trainer

HGS Canada
06.2021 - 06.2023

Virtual Assistant – Web & Graphic Design

Self-Employed
06.2008 - 06.2021

Office Manager

Q1 Business
01.2008 - 07.2012

Home Childcare Provider
01.2008 - 01.2012

Customer Service Representative

Records Management Certificate - undefined

TAB Calgary

Early Childhood Educator – Level 1 - undefined

Mount Royal University

TESOL/TESL - undefined

Mount Royal University

Oil and Gas Administration Certificate - undefined

Mount Royal University

Web Development Certificate -

Southern Alberta Institute of Technology

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