Kristina Galvan
Sacramento
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Patient Access Representative II
Sutter Davis Hospital
Davis, CA
11.2019 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Verified patient insurance eligibility and entered patient information into system.
Patient Access Representative
Sutter Roseville Medical Center
Roseville, CA
12.2015 - 11.2019
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
Patient Service Representative
SUTTER MEDICAL FOUNDATION
Elk Grove, CA
08.2001 - 11.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Education
No Degree -
Sacramento City College
Sacramento, CASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative II
Sutter Davis Hospital
11.2019 - Current
Patient Access Representative
Sutter Roseville Medical Center
12.2015 - 11.2019
Patient Service Representative
SUTTER MEDICAL FOUNDATION
08.2001 - 11.2019
No Degree -
Sacramento City College