Kristina Galvan
Sacramento
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Patient Access Representative II
Sutter Davis Hospital
11.2019 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Verified patient insurance eligibility and entered patient information into system.
Patient Access Representative
Sutter Roseville Medical Center
12.2015 - 11.2019
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
Patient Service Representative
SUTTER MEDICAL FOUNDATION
08.2001 - 11.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Education
No Degree -
Sacramento City College
Sacramento, CASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative II
Sutter Davis Hospital
11.2019 - Current
Patient Access Representative
Sutter Roseville Medical Center
12.2015 - 11.2019
Patient Service Representative
SUTTER MEDICAL FOUNDATION
08.2001 - 11.2019
No Degree -
Sacramento City College
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