Summary
Overview
Work History
Education
Certification
Timeline
Generic

Kristina Francis

Penticton,BC

Summary

Currently looking to obtain a full-time employment position.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Dining Services Server

Southwood Retirement Resort
11.2017 - Current
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
  • Took residents orders and relayed to kitchen staff with accuracy
  • Set up and broke down buffet and other self-service areas
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Inspected dishes and utensils for cleanliness.
  • Delivered quality services while maintaining friendly and welcoming environment.

HCA

Haven Hill
04.2021 - Current
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Documented and informed nurses of any changes in patient status.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Assisted with feeding and monitored intake
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Manager

Bullies Pizza
05.2020 - 04.2022
  • Oversaw food preparation and monitored safety protocols.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Reduced ingredient waste when creating pizzas by following pan size, dough quantity requirements and topping measurements.
  • Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
  • Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
  • Trained and assisted new kitchen staff members.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.

Customer Service Associate/Baker

Timhortons
12.2004 - 03.2021


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Replenished bakery items in display cases.
  • Managed display cases to verify freshness and attractiveness of products.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.

Food Service Team Member

Subway
01.2015 - 03.2020
  • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Created appealing food arrangements for party trays and specialized orders.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Waitress

Boa Thong
05.1999 - 03.2017
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Prepared specialty desserts for customers for special occasions.
  • Inspected dishes and utensils for cleanliness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Cashier

7/11 Convenience Store
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Waitress

China Palace
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.

Restaurant Waitress

Pentiction Buffee
04.2015 - 09.2020
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours weekends and holiday shifts.

Education

Health Care Assistant

Okanagan College
Penticton, BC
04.2021

Certification

Food safe level 1

First aid cpr

Whimis

Serving it right

Timeline

HCA

Haven Hill
04.2021 - Current

Manager

Bullies Pizza
05.2020 - 04.2022

Dining Services Server

Southwood Retirement Resort
11.2017 - Current

Restaurant Waitress

Pentiction Buffee
04.2015 - 09.2020

Food Service Team Member

Subway
01.2015 - 03.2020

Customer Service Associate/Baker

Timhortons
12.2004 - 03.2021

Waitress

Boa Thong
05.1999 - 03.2017

Cashier

7/11 Convenience Store

Waitress

China Palace

Health Care Assistant

Okanagan College

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