KRISTINA FLINN
Jemseg,NB
Summary
I consider myself to be a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Educator/Inclusion Support Teacher
Wise Owl Early Learning Center & Afterschool Care
2023.05 - Current
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Redirected students using Positive Behavior Support (PBS).
- Chose materials and develop lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Monitored student progress and adjusted instruction to meet individual needs.
Educator
Baby Steps Daycare
2022.05 - 2023.05
- Currently the lead educator at Baby Steps with a classroom of mixed 3 and 4 year old's
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Developed and implemented classroom routines to address varying student needs.
- Promoted sensory development by providing access to different textures.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assessed student progress and provided feedback on educational development.
- Created safe and nurturing learning environment for preschoolers.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
Coat Check Attendant
Twenty20
2022.04 - 2022.10
- Worked effectively in fast-paced environments.
- Dealing with high volumes of customers (300+ a night)
- Handling cash, taking coats and giving stamps to customers, sometimes simultaneously.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Knowledge of POS system.
Housekeeper
Horizon Health Network, Hemodialysis Unit
2021.09 - 2022.05
- Polished fixtures to achieve professional shine and appearance.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Food Service Worker
Horizon Health Network, VHU & DECH
2020.09 - 2022.09
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Monitored food quality and freshness throughout day.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Crew Member/Supervisor
Wendy's Restaurants
2019.02 - 2020.09
- Trained in every position.
- Being cross trained for many positions makes it easier to jump in to help fellow coworkers when needed, allowing me to be promoted to supervisor.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Collaborated with team members to complete orders.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Took orders, prepared meals, and collected payments.
Waitress
Pizza Hut
2017.04 - 2019.02
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Youth Care Worker
Chrysalis House
2017.04 - 2018.08
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supported individuals dealing with mental health and emotional issues.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Designed safe and supportive environment for clients to discuss issues.
- Listened to clients' concerns and provided encouragement and support.
- Called the non-emergent police line when youth was not home on time to enure their safe return.
Supervisor
Little Caesars
2013.07 - 2015.08
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Handling cash and ensuring the sales matched the amount in the register and ensuring the safe was balanced correctly.
Waitress/Bartender
Wetmore St Pub
2014.11 - 2015.03
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Customer Service/Bartender
Kingswood Ventures INC
2010.04 - 2013.08
- Cross-trained in every department - camp leader, birthday party hostess, food service, customer service, bartender
- Paid attention to detail while completing assignments.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted with inventorying beverage stock and bar supplies.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Early Childhood Education - Microcredential
NBCC
Fredericton, NB04.2024
Certificate - ECE - 90 Hour Course
Department of Early Childhood Education
New Brunswick08.2023
Bachelor of Arts -
St. Thomas University
Fredericton, NB2019
High School Diploma -
Fredericton High School
Fredericton, NB06.2012
Skills
- Positive Student Engagement
- Student Motivation and Engagement
- Customer Training
- Positive Learning Environment
- Update Records
- General Housekeeping
- Lesson Planning
- Behavior Redirection
- Supervisor Experience
- First Aid
- Billing and Payment Processing
- Food Service Management
Timeline
Educator/Inclusion Support Teacher
Wise Owl Early Learning Center & Afterschool Care
2023.05 - Current
Educator
Baby Steps Daycare
2022.05 - 2023.05
Coat Check Attendant
Twenty20
2022.04 - 2022.10
Housekeeper
Horizon Health Network, Hemodialysis Unit
2021.09 - 2022.05
Food Service Worker
Horizon Health Network, VHU & DECH
2020.09 - 2022.09
Crew Member/Supervisor
Wendy's Restaurants
2019.02 - 2020.09
Waitress
Pizza Hut
2017.04 - 2019.02
Youth Care Worker
Chrysalis House
2017.04 - 2018.08
Waitress/Bartender
Wetmore St Pub
2014.11 - 2015.03
Supervisor
Little Caesars
2013.07 - 2015.08
Customer Service/Bartender
Kingswood Ventures INC
2010.04 - 2013.08
Early Childhood Education - Microcredential
NBCC
Certificate - ECE - 90 Hour Course
Department of Early Childhood Education
Bachelor of Arts -
St. Thomas University
High School Diploma -
Fredericton High School
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