Kristina Fedorak
Port Hardy ,BC
Summary
Dynamic leader with a proven track record in small business operations and customer relations, notably at Ecoscape Cabins. Excelled in relationship building and operations management, driving customer satisfaction and repeat business. Leveraged project management skills to outperform market competition, demonstrating exceptional verbal communication and business planning acumen. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Small Resort Owner
Ecoscape Cabins
05.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Realtor
460 Realty
06.2015 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Retail Store Owner
Cove Apparel
06.2008 - Current
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
Education
Professional Designation - Real Estate Trading Services
UBC Saunders School Of Business
Vancouver01-2015
High School Diploma -
PHSS
Port Hardy, BC01-2006
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
Languages
English
Native or Bilingual
Interests
- Pilates
- Gym Workouts
- Swimming
- Team Sports
- Adventure Travel
- Road Trips
- I participate in a variety of outdoor recreational activities
Timeline
Small Resort Owner
Ecoscape Cabins
05.2022 - Current
Realtor
460 Realty
06.2015 - Current
Retail Store Owner
Cove Apparel
06.2008 - Current
Professional Designation - Real Estate Trading Services
UBC Saunders School Of Business
High School Diploma -
PHSS
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