Kristina Didenko
North Vancouver,BC
Summary
Passionate about animal health and wellness. Professional in handling basic needs and care. Diligent and hardworking dog groomer dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Knowledgeable about grooming and basic care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dog Groomer
Healthy Dog
North Vancouver, BC
02.2023 - Current
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Kept detailed records of services performed for each animal client.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Ensured safety of animals at all times by following established safety protocols.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Educated customers on proper dog nutrition habits to promote overall pet health.
- Monitored inventory levels of supplies necessary to perform grooming services.
- Supervised apprentice groomers during daily operations.
- Researched new trends in dog grooming industry to stay up-to-date on best practices.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Delivered excellent service to pet owners to drive repeat business.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Bathed approximately 3 animals per 6-hour shift.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Cared for pets during owners' absences.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
SMM Manager
VetGroom
Kyiv, Ukraine
04.2020 - 02.2022
- Developed and implemented successful social media campaigns to support company objectives.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Collaborated with other departments to ensure brand consistency across all channels.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Assisted in developing strategies for increasing followership and engagement rates.
- Provided training and guidance to team members on best practices for utilizing social media tools.
- Ensured compliance with company policies when publishing content online.
- Designed promotional materials using graphic design software applications.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Conducted interviews with customers or influencers to gain insights into target audiences.
- Identified potential opportunities for collaborations between the company and other organizations.
- Recommended changes in processes or procedures based on feedback from customers or colleagues.
- Used editing and graphic design tools to create content and visuals for social channels.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Engaged with and responded to online audience through relevant comments.
- Utilized Twitter and Facebook to promote products, services and content.
- Developed and implemented strategic social media marketing plans.
- Prepared monthly calendar to manage online content across multiple platforms.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Contributed ideas during strategic and conceptual brainstorming sessions.
- Identified target audience and developed optimized communication plans to engage and interest individuals.
- Built and maintained corporate image, brand and identity.
- Designed and edited promotional publications.
- Produced films and other video products, regulating distribution and operating film library.
Dog Groomer
VetGroom
Kyiv, Ukraine
09.2019 - 02.2022
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Consulted with veterinarians regarding the health conditions of dogs being groomed.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Ensured safety of animals at all times by following established safety protocols.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Educated customers on proper dog nutrition habits to promote overall pet health.
- Monitored inventory levels of supplies necessary to perform grooming services.
- Supervised apprentice groomers during daily operations.
- Ordered additional supplies as needed to maintain adequate stock levels.
- Researched new trends in dog grooming industry to stay up-to-date on best practices.
- Attended training seminars or conferences related to pet care industry topics.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Delivered excellent service to pet owners to drive repeat business.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Bathed approximately 3-5 animals per 11-hour shift.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Cared for pets during owners' absences.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
Education
GED -
Kyiv Medical College 3
Kyiv06.2018
Skills
- Verbal and Written Communication
- Knowledge of Cutting Methods
- Breed and Species Knowledge
- Safety Precautions and Measures
- Grooming and Bathing
- Safety Procedures
- Hand-Eye Coordination
- Relationship Building
- Paw Pad Care
- Facility Policies and Procedures
- Customer Service
- Work Planning
- Disease Prevention
- Pet Owner Advisory
- Problem-Solving
- Customer Communication
- Human and Animal Safety
- Equipment Disinfection
- Honest and Dependable
- Appointment Scheduling
- Attention to Detail
- Teamwork and Collaboration
- Housekeeping Duties
- Illness and Injury Detection
- Animal Examinations
- Animal Grooming
- Dependable and Responsible
- Information Collection and Recording
- Problem Identification
- Animal Care
Affiliations
- Music
- Voice Acting
- Yoga
- Meditation
- Cooking
- Walking
- Workouts
Certification
Junior Specialist's Diploma (Nursing) June 28 2018
Salon and Pets Grooming Outlines May 27 2019
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Dog Groomer
Healthy Dog
02.2023 - Current
SMM Manager
VetGroom
04.2020 - 02.2022
Dog Groomer
VetGroom
09.2019 - 02.2022
GED -
Kyiv Medical College 3
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