KRISTINA DE LEON
Elk Grove,CA
Summary
Strong Customer Service and Office Professional with over 15 years of experience. Known for efficiently handling administrative tasks and improving office workflows. Demonstrated organizational skills and proficiency in office software applications.
Overview
28
28
years of professional experience
Work History
Office Technician
State Of California-CalPERS
Sacramento, CA
12.2023 - Current
- Provided clerical support for division staff which includes filing, copying, scanning, updating, mailing member documents, and data entry support.
- Received, reviewed, identify, sort and distribute incoming mail, tasks and inquiries received from various CalPERS divisions. Compile, key, track, assign and process items such as: estimate applications, summons joinders, name and address changes, QDRO's using myCalPERS. Create work cases by entering case details and associate related parties during mail review process in myCalPERS and tracking logs. Process and perform difficult clerical work.
- Monitor logs, reports, and workflows in myCalPERS and respond in timely manner to request for administrative items. Communicate effectively with requestors, provide functional guidance, and follow-up on each request. Work with impacted stakeholders via email, phone, or written correspondence.
Office Assistant
COMMUNITIES CHARITIES ORGANIZATION
SAN LEANDRO, CA
01.2011 - Current
- Data processing, cash handling.
- Order supplies and products for company to distribute and sell.
- Created staff work schedule
- Bookkeeping
Customer Service Lead
ARC REPROGRAPHICS
SAN JOSE, CA
01.2000 - 01.2010
- Supervised the customer service department
- Billed invoice and provided customer support for clients
- Used Planwell system to access plans, digital files
- Raised POs
- Planned group events
- Provided general administrative support to department of 60
Administrative Assistant
KELLY SERVICES
SANTA CLARA, CA
01.1998 - 01.2000
- Worked for public relations manager
- Created and distributed newsletters
- Managed a seven-line phone system
- Maintained files, created spreadsheets, and administered department mail
- Monitored and maintained email account
- Created timesheets for employees (sick time, vacation)
- Daily used Microsoft Access to maintain employee database
- Worked in expatriate tax department and performed administrative tasks
- Oversaw confidential documents in customer service center
Education
Diploma -
Leigh High School
San Jose, CA06.1997
Some College (No Degree) -
De Anza College
Cupertino, CATimeline
Office Technician
State Of California-CalPERS
12.2023 - Current
Office Assistant
COMMUNITIES CHARITIES ORGANIZATION
01.2011 - Current
Customer Service Lead
ARC REPROGRAPHICS
01.2000 - 01.2010
Administrative Assistant
KELLY SERVICES
01.1998 - 01.2000
Diploma -
Leigh High School
Some College (No Degree) -
De Anza College