Kristina Cunningham
San Diego
Summary
Accomplished professional with a proven track record in event management and claims processing, notably at San Diego PACE. Expert in enhancing claim efficiency and orchestrating large-scale events, demonstrating exceptional customer service and bilingual communication skills. Achieved significant improvements in operational workflows and customer satisfaction, leveraging detail orientation and a strong team leadership ability.
Overview
8
8
years of professional experience
Work History
PACE Claims Reviewer
San Diego PACE
07.2022 - Current
- Enhanced claim processing efficiency by thoroughly reviewing and analyzing documentation for accuracy and completeness.
- Ensured timely resolution of claims by prioritizing workload and meeting strict deadlines.
- Worked with providers to update insurance information, resolve appeals and process claims.
Billing Clerk
Family Health Centers of San Diego
02.2022 - 06.2022
- Executed billing tasks and recorded information in company databases.
- Supported accounts receivable by reconciling billing discrepancies, enhancing financial accuracy.
Event Manager
The US Grant
01.2020 - 09.2020
- Serviced corporate and social events in our historic luxury collection hotel ranging from 10-500 guests.
- Provided excellent customer service by building a relationship with our clients and creating clean banquet event orders to fit their needs and requests.
- Conducted formal pre- and post meetings as required.
- Became the liaison ensuring all departments and vendors were meeting the customer's needs.
Catering Event Manager
The Westin Gaslamp Quarter San Diego
04.2018 - 09.2020
- Serviced definite group and catering meetings and events randing from 5 to 800+ guests.
- Responsible for being the liaison between all departments and effectively communicating and organizing a successful event, including creating banquet event orders, diagrams, resumes and estimates.
- Provided excellent service to the customer while upselling products and services including room rental revenue, food and beverage packages and additional items to enhance their event.
- Established relationships with our customers, vendors and staff to consistently deliver well executed events.
Catering Sales Coordinator, Accountant, Front Desk
The Westin Gaslamp Quarter San Diego
10.2016 - 09.2020
- Collaborated with four sales managers for daily events ranging from small to high volume events.
- Conducted site inspections, planned and coordinated events and executed contracts.
- Experienced handling accounts payable, accounts receivables, general cashier and income audit and payroll duties
- Greeted guests and assisted with checking them in and out of their guestrooms, being the first contact as they came in and providing excellent customer service.
Education
General Education -
San Diego City College
San Diego, CASkills
- Customer service focus
- Professionalism and integrity
- Hospitality experience
- Bilingual (Fluent in English and Spanish)
- Detail Oriented
- Team leader
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PACE Claims Reviewer
San Diego PACE
07.2022 - Current
Billing Clerk
Family Health Centers of San Diego
02.2022 - 06.2022
Event Manager
The US Grant
01.2020 - 09.2020
Catering Event Manager
The Westin Gaslamp Quarter San Diego
04.2018 - 09.2020
Catering Sales Coordinator, Accountant, Front Desk
The Westin Gaslamp Quarter San Diego
10.2016 - 09.2020
General Education -
San Diego City College
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