Kristina Casillas
Van Nuys
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager on Duty (MOD)
PLS FINANCIAL INTEGRITY
CA
02.2024 - Current
- Cultivated a culture of family leadership and integrity within the team. Championed the mission of PLS while consistently exceeding expectations. Oversaw all cash management on premises. Led customer service representatives in executing transactions. Engaged with customers during their visits. Resolved complaints by implementing effective solutions. Delivered a range of services including cash checking, wire transfers, bill payments, money orders, registration renewals, title transfers, and debit card operations. Managed Brinks EOD paperwork and coordinated with IT help desk for technical support. Ensured cash remained secure and balanced consistently. Conducted fraud checks on bills and transactions. Handled incoming calls with professionalism.
- Supervised daily operations, ensuring compliance with company policies and procedures.
Front End clerk/ File Maintenance clerk/ Floral clerk
Vons Companies
Mission Hills, CA
08.2021 - 11.2023
- Assisted customers with inquiries and provided exceptional service at Vons grocery store.
- Processed cash transactions accurately and efficiently.
- Followed established protocols and guidelines consistently.
- Responded to incoming phone calls effectively.
- Operated point-of-sale systems Toshiba efficiently and accurately during peak hours.
- Maintained product displays and ensured compliance with company standards.
- Trained new clerks on operational procedures and customer service protocols.
- Monitored inventory levels, coordinating restocking efforts to meet customer demand.
- Implemented best practices for cleanliness and organization in the front end area.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Shift Manager (PIC)
Yogurtland
Sherman Oaks, CA
07.2019 - 08.2021
- Oversaw store operations by managing access to keys and ensuring security.
- Directed cash management processes, including deposits and transaction finalization.
- Implemented morning and nightly checklists to maintain operational standards.
- Supervised yogurt machine operations and inventory audits.
- Collaborated in meetings to address service improvements.
- Employed critical thinking to navigate customer complaints and enhance satisfaction.
- Maintained compliance with city and state food safety regulations.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Conducted regular quality checks to maintain compliance with food safety regulations.
- Trained and mentored new employees to maximize team performance.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Server Associate
Coco’s bakery
San fernando Valley
07.2017 - 08.2017
- Served customers to their tables
- Managed cash and finalized Transactions.
- Kept the environment up to sanitary standards.
- Interacted with many different people and communicated and attended to their services.
- Locations based on city fair/ carnivals
- Coordinated order delivery and maintained accurate inventory levels.
- Ensured compliance with food safety standards and sanitation practices.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
High School Diploma -
Van Nuys Senior High School
Van Nuys, CA06-2019
Associates - Radiology
Casa Loma College
Sherman Oaks, CA04-2026
Skills
- Effective communication
- Staff training and development
- Employee engagement
- Customer service
- Staff management
- Documentation and reporting
- Task delegation
- Processes and procedures
- some EXCEL and WORD experience
- Attention to detail
- Verbal and written communication
- Conflict resolution
- Public speaking
Certification
- AHA Basic Life support (CPR and AED) - American Heart Association
- HIPAA
Languages
Spanish
Interests
- Dancing
- Gym Workouts
- Swimming
- Music
- Baking
Timeline
Manager on Duty (MOD)
PLS FINANCIAL INTEGRITY
02.2024 - Current
Front End clerk/ File Maintenance clerk/ Floral clerk
Vons Companies
08.2021 - 11.2023
Shift Manager (PIC)
Yogurtland
07.2019 - 08.2021
Server Associate
Coco’s bakery
07.2017 - 08.2017
Associates - Radiology
Casa Loma College
High School Diploma -
Van Nuys Senior High School