Kristina Cardenas
Los Angeles
Summary
Accomplished Branch Operations Associate Manager at Wells Fargo with expertise in systems implementation and customer relationship management. Successfully trained staff and enhanced mobile banking solutions, ensuring compliance and operational excellence. Proven leader with strong conflict resolution skills, adept at driving customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Branch Operations Associate Manager
Wells Fargo
Alhambra
10.2009 - Current
- Trained new staff members on proper banking procedures and processes.
- Analyzed customer financial needs to recommend appropriate banking solutions.
- Advised customers on how to use mobile banking applications effectively.
- Oversaw daily banking functions including deposits, transfers, payments.
- Provided guidance on regulatory requirements applicable to banking operations.
- Supported the implementation of new systems related to banking operations.
- Resolved complex customer inquiries and complaints regarding banking products and services.
- Managed daily banking activities including deposits and cash handling procedures.
- Demonstrated knowledge of banking regulations related to customer service operations.
- Ensured compliance with banking regulations and policies.
- Managed banking center operations and supervised service team.
- Monitored banking relationships to ensure compliance with applicable laws.
Marketing Assistant
Briefly Stated
Pasadena
06.2007 - 08.2009
- Assisted in developing marketing materials for product launches and events.
- Collaborated with design teams on visual content for marketing collateral.
- Provided administrative support to the Marketing Manager on a daily basis.
- Assisted with copywriting, artwork and web workflow to facilitate print and digital marketing communications.
Education
Certificate - Medical Assistant
American Career College
Los Angeles03-2011
Some College (No Degree) -
East Los Angeles College
Los Angeles Skills
- Time management
- Systems implementation
- Customer relationship management
- Operational oversight
- Customer service excellence
- Mobile banking solutions
- Team leadership
- Conflict resolution
Languages
Spanish
Professional
Timeline
Branch Operations Associate Manager
Wells Fargo
10.2009 - Current
Marketing Assistant
Briefly Stated
06.2007 - 08.2009
Certificate - Medical Assistant
American Career College
Some College (No Degree) -
East Los Angeles College
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