Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kristina Butt

St. Catharines,ON

Summary

Results-driven with extensive experience as Head Server at Overtime Pub, specializing in cash flow management and staff supervision. Demonstrated success in enhancing customer relations and ensuring quality assurance, consistently delivering exceptional dining experiences. Skilled in effectively resolving complaints while maintaining high operational standards.

Overview

7
7
years of professional experience

Work History

Head Server

Overtime Pub
Thorold, Ontario
04.2023 - Current
  • Oversaw business cash flow and ensured daily cash flow accuracy.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
  • Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Server

Peller Estates
Niagara-on-the-Lake, Ontario
10.2021 - 09.2023
  • Reviewed daily chef innovations and displayed food with understanding of presented items.
  • Maintained expertise in wine lists, and recommended optimal wine pairings for customers.
  • Showcased and elaborated on five-course blind tasting menu for customers.
  • Maintained awareness of fine dining standards and adapted menu offerings
  • Collaborated with large teams to execute private events and weddings in confidential settings.
  • Maintained Peller Estates fine dining standards and practices

Server

Fox And Firkin
Toronto, Ontario
09.2018 - 09.2021
  • Conducted daily inventory of alcohol and entered data into computer system for sales tracking
  • Prepared drinks according to standard recipes.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Assisted in training new servers.

Education

Bachelor of Human Resources - Human Resources

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Staff supervision
  • Cash flow management
  • Effective communication
  • Time management
  • Quality assurance
  • Customer relations

Affiliations

  • Marathon runner
  • Volunteer at Southridge Shelter

Timeline

Head Server

Overtime Pub
04.2023 - Current

Server

Peller Estates
10.2021 - 09.2023

Server

Fox And Firkin
09.2018 - 09.2021

Bachelor of Human Resources - Human Resources

Seneca College of Applied Arts And Technology

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Kristina Butt