Kristina Burgess
Costa Mesa
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. A persuasive and friendly individual poised to consistently exceed performance standards. Open to growth within the retail industry with a desire to expand into Visual Merchandising.
Overview
9
9
years of professional experience
Work History
Sales Associate
Anthropologie
Newport Beach
02.2024 - Current
- In my current role I’m responsible for ensuring that our customer’s experiences are first rate, I achieve this by having a genuine connection to our customers and a passion for our products. I go the extra step to help them find what they are looking for, and can use my extensive product knowledge to suggest complimentary products.
- I have gained experience not only in customer-facing roles, but also in the back of house operations through my trained role in AOA. AOA requires efficiency and extensive knowledge of back of house product in order for our online customers to get the products they desire on time, and packed with care.
- I regularly help assist the Visual team and the current product flow specialist with product restocking. Durning this I have learned the restocking process and have developed more understanding of strategic product placement. Overall this exposure has helped me develop an understanding of how and when products need to be replenished for ultimate customer experience.
- In addition to aiding the visual team I have also gained experience in the flow of back of house duties. This requires store product transfers, putting away and properly organizing backstock products, delivering in store pickups, helping with backstock item checks
Esthetician & Eyelash Tech
blonded
Huntington Beach
04.2018 - 01.2024
- Launched my own successful esthetician and eyelash extension business which was focused on providing exceptional guest care, and superior quality of products/services
- I was responsible for all ensuring a warm and welcoming environment for all guests and delving high quality skincare and facial services
- My service led to a very loyal client base which allowed me to build my business almost exclusively through client references
Receptionist/Coordinator
OC Lash Loft
Irvine
10.2016 - 08.2017
- Here I led the daily operations of the facility, including managing the booking system, payments, and general client support
Education
Esthetician License -
Santa ana beauty school
03.2017
Skills
- Exemplary customer service
- Attention to detail
- Retail experience
- Team player
- AOA Trained
Timeline
Sales Associate
Anthropologie
02.2024 - Current
Esthetician & Eyelash Tech
blonded
04.2018 - 01.2024
Receptionist/Coordinator
OC Lash Loft
10.2016 - 08.2017
Esthetician License -
Santa ana beauty school