KRISTINA BONANCA

Clinical Director (May 2020 – May 2024)

• Directed clinical operations for 40+ staff across two sites, enhancing service delivery and contributing to a 50% increase in client retention.
• Implemented a new EHR system that streamlined data access and improved timeliness of clinical decisions.
• Designed and delivered targeted staff training programs, significantly raising clinical competency and organizational performance.
• Conducted compliance audits, achieving measurable improvements in documentation accuracy and adherence to regulatory standards.

Clinical Supervisor (2018 – Current)

• Supervised 10–15 LPC residents across four locations, providing case consultation, skills training, and professional development.
• Audited documentation to ensure compliance with ACA and state board standards, reducing errors and improving quality of care.
• Facilitated group and individual supervision sessions, preparing residents for independent licensure and long-term career success.

Outpatient Therapist (2018-Current)

• Managed a caseload of 20–30 diverse clients across the lifespan, delivering tailored in-person and Telehealth therapy.
• Specialized in trauma treatment (PTSD, C-PTSD) with evidence-based interventions including EMDR, attachment-focused modalities, and somatic therapies.
• Collaborated with psychiatrists, case managers, and medical providers to ensure holistic and culturally responsive care.
• Tracked outcomes using standardized assessment tools to evaluate trauma symptoms and progress.

• Supervised 4–10 QMHP clinicians across IIH, MHSS, Mentoring, and Parent Support Programs.
• Strengthened documentation compliance and staff performance through weekly supervision and training.
• Oversaw hiring, onboarding, and direct observation of clinicians in the field.

• Delivered therapy and crisis intervention for children, adolescents, and families in home, school, and community settings.
• Supervised summer Therapeutic Day Treatment program, ensuring quality of care for middle/high school students.
• Maintained caseload of 5–8 clients weekly, integrating biopsychosocial assessments and individualized treatment planning.

• Provided counseling for elementary students with behavioral and emotional challenges.
• Partnered with teachers and administrators to integrate therapeutic strategies into classroom settings.

• Oversaw residential facility operations, supervising staff and ensuring therapeutic consistency for adolescent males.
• Led staff training and weekly team meetings, improving service quality and team cohesion.