Kristina Bernardo
43 Ave. Fraser, Baie Comeau,QC
Summary
Attentive individual with superior cleaning skills thanks to [Number] years in [Industry] sector. Reliable and dedicated with physical stamina to stand for long periods and lift [Number] pounds with ease. Energetic Housekeeping Room Attendant with [Number] years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Proficient in [Type] and [Type] cleaning equipment operations. Committed to finishing tasks on time while exceeding expectations. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
24
24
years of professional experience
Work History
Housekeeping Room Attendant
Hotel Le Manoir - Norman Belanger Director
01.2023 - 03.2024
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Rotated linens in storerooms and replenished when supplies ran low.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
Janitorial Maintenance Supervisor
BGIS - Cleaning Solutions
04.2019 - 03.2024
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Addressed customer feedback and complaints to maximize satisfaction.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Chef Baker
Tim Hortons = Pascal Simard
01.2019 - 04.2022
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Senior Flight Stewardess
Emirates Airlines
07.2000 - 10.2016
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Collaborated with flight crew to maximize smooth and safe flights.
- Completed pre-flight safety checks to reinforce passenger safety.
- Assisted passengers with storing luggage and helped locate seating.
- Used excellent customer service skills in addressing passengers' needs.
Education
Bachelor of Science - Chemical Engineering
Mapua Institute Of Technology
Manila Philippines04.1992
Skills
- Guest Relations
- Customer Service
- Guest Service and Support
- Customer Inquiry and Response
- Housekeeping
- Guest Request Response
Languages
English
Native or Bilingual
French
Elementary
Spanish
Limited Working
Arabic
Limited Working
Timeline
Housekeeping Room Attendant
Hotel Le Manoir - Norman Belanger Director
01.2023 - 03.2024
Janitorial Maintenance Supervisor
BGIS - Cleaning Solutions
04.2019 - 03.2024
Chef Baker
Tim Hortons = Pascal Simard
01.2019 - 04.2022
Senior Flight Stewardess
Emirates Airlines
07.2000 - 10.2016
Bachelor of Science - Chemical Engineering
Mapua Institute Of Technology
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