Kristina Benedict
Toronto
Summary
Goal-oriented manager with extensive experience in Music and Performing Arts industries. Proven track record of enhancing productivity and customer satisfaction while driving revenue growth. Skilled in streamlining processes and optimizing employee performance.
Overview
18
18
years of professional experience
Work History
Educational Sales Manager
Long & McQuade Musical Instruments
07.2020 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs.
- Networked at industry events and conventions to increase sales opportunities.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales and Rental Associate
Long & McQuade Musical Instruments
01.2017 - 07.2020
- Managed multiple tasks in high-volume environment.
- Determined clients' needs and helped select appropriate products and services to fulfill their requirements.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their purchase and rental needs.
- Increased repeat business by cultivating professional relationships with clients through exceptional communication skills.
- Trained new associates on company policies and procedures, fostering a positive team environment for all employees.
Accountant, Human Resources
Dynasty Communications Inc.
04.2007 - 08.2010
- Managed benefits administration, ensuring timely enrollment and accurate record-keeping for all employees.
- Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
- Maintained up-to-date knowledge of industry best practices and emerging HR trends, contributing valuable expertise to organizational development efforts.
- Ensured data integrity within accounting systems through regular reconciliations and proactive error resolutions.
- Prepared accurate financial reports for senior management, providing valuable insights into business performance trends.
- Tracked funds, prepared deposits and reconciled accounts.
Education
Advanced Diploma - Applied Music
Mohawk College
HamiltonCertificate - Applied Music Preparatory
Mohawk College
Hamilton, ONPost-Graduate Certificate - Human Resource Management
Sheridan College
Oakville, ONBachelor of Arts - English
McMaster University
Hamilton, ONSkills
- Rapport and relationship building
- Territory sales management
- Consultative sales
- Active listening
- Critical thinking
- Problem resolution
- Administrative support
- Accounts receivable
- Accounts payable
- General ledger accounting
- Human resources management
- Multitasking
Languages
French
Limited Working
Timeline
Educational Sales Manager
Long & McQuade Musical Instruments
07.2020 - Current
Sales and Rental Associate
Long & McQuade Musical Instruments
01.2017 - 07.2020
Accountant, Human Resources
Dynasty Communications Inc.
04.2007 - 08.2010
Advanced Diploma - Applied Music
Mohawk College
Certificate - Applied Music Preparatory
Mohawk College
Post-Graduate Certificate - Human Resource Management
Sheridan College
Bachelor of Arts - English
McMaster University
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