KRISTINA BARRETTO
Edmonton,AB
Summary
Goal-driven Learning and Development professional highly effective at collaborating with cross-functional teams to develop successful training programs as well as manage projects from end to end. First-rate problem-solving, program management and team-building abilities. Bringing over 10 years of work experience in the banking and insurance industry, construction and engineering, business process outsourcing (BPO), and academia.
Overview
15
15
years of professional experience
Work History
Instructional Designer and eLearning Developer
Manulife Financial
03.2022 - 04.2025
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content for our financial advisors.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Facilitated the selection of appropriate tools and technologies for effective course development and delivery.
- Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
- Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
- Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
- Implemented successful instructional design projects from concept to completion within budget and time constraints.
- Conducted post-training evaluations to measure effectiveness of instruction and identify areas for continuous improvement.
Instructional Designer and eLearning Developer
RWDI, Inc.
09.2021 - 03.2022
- Collaborated with subject matter experts to create eLearning content on compliance and processes.
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
- Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
Instructional Designer and eLearning Developer (Consultant Role)
Playcanics
06.2021 - 08.2021
- Assisted in the selection of appropriate tools and technologies for effective course development and delivery.
- Developed custom training programs tailored to diverse learner populations in various industries and sectors.
Guest Service Agent
The Westin Edmonton
12.2019 - 08.2020
- Efficiently managed guest check-in and check-out procedures, reservations and payments.
- Effectively maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Successfully resolved guest challenges by applying resourceful and actionable solutions.
Seasonal Customer Service Representative
Best Buy
10.2019 - 12.2019
- Assessed customer needs and upsold products and services to maximize sales.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Learning and Development Facilitator
Wells Fargo Bank Enterprise Global Services
06.2013 - 08.2019
- Compiled data on company goals, department needs and employee training requirements.
- Educated team members on time and resource management to improve organizational efficiency and control costs.
- Wrote, optimized and monitored training processes.
- Authored new training procedures and manuals to onboard and instruct newly hired learning and development facilitators.
- Trained new managers on bank procedures, policies and customer service, achieving 93.5% outstanding customer service.
- Coordinated with engineers and corporate leadership to identify training and development opportunities to optimize performance of tenured bankers.
- Efficiently analyzed learning needs of departments to set realistic goals and determine training methods for new-hire bankers.
- Partnered with subject matter experts to design training programs and instructional materials to educate tenured and new-hire bankers.
- Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
- Developed and implemented competency program with 91.5% success rate.
- Designed and delivered technical training programs to stakeholders through blended approach including hands-on activities, simulators and technology-based methods to achieve best results.
- Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities.
Lead Trainer
Aegis, Inc.
09.2010 - 05.2013
- Researched, recommended and implemented electronic learning management system to efficiently record and track training activities by specific employees.
- Developed training plans, e-learning materials, handouts, job aids and audio-visual presentations and coordinated material distribution for each course.
- Analyzed organization's training needs by interviewing management and staff members to be trained and by gaining basic familiarity with subject matter of training content.
- Designed custom learning curricula to meet specific confirmed training needs based on learning analysis.
- Evaluated training effectiveness by surveying trainees and managers and collecting before and after data showing training impact.
- Coordinated quarterly review of existing curricula and modules and managed updating, replacement or obsolescence.
- Lead train-the-trainer sessions to equip internal subject matter experts to train teams.
- Trained local and remote employees on technical, business and human resources topics.
Consultant Trainer
IBM Philippines
05.2010 - 09.2010
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Identified risk-related concerns and potential problems uncovered during training sessions and suggested methods to reduce risk.
- Proactively solved complex problems related to employee training, management and business direction.
- Reduced process gaps by effectively training tenured employees and new hires on best practices and protocols.
Education
Master of Education - Adult, Community, And Higher Education
University of Alberta
Edmonton, AB04.2021
Bachelor of Science - Psychology
St. Scholastica's College
03.2005
Skills
- Project management
- Strong working knowledge of adult learning theories & principles
- ADDIE, AGILE & Design Thinking
- Instructional design & eLearning development
- Curriculum development
- Training needs analysis
- UI/UX design
- Human-centered design (HCD)
- Authoring tools (Adobe Captivate, Articulate: Rise 360 & Storyline 360, Lectora)
- LMS administration (TalentLMS, Pinpoint, LMS 365)
- Microsoft Office
- Video editing (Adobe Creative Cloud Suite)
- Accessibility in eLearning
- VIPKID TESOL
- Expert-level proficiency in English and Filipino
- Coaching Basics & Advanced Coaching certifications
- Compliance and Industry best practices (banking & insurance)
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Instructional Designer and eLearning Developer
Manulife Financial
03.2022 - 04.2025
Instructional Designer and eLearning Developer
RWDI, Inc.
09.2021 - 03.2022
Instructional Designer and eLearning Developer (Consultant Role)
Playcanics
06.2021 - 08.2021
Guest Service Agent
The Westin Edmonton
12.2019 - 08.2020
Seasonal Customer Service Representative
Best Buy
10.2019 - 12.2019
Learning and Development Facilitator
Wells Fargo Bank Enterprise Global Services
06.2013 - 08.2019
Lead Trainer
Aegis, Inc.
09.2010 - 05.2013
Consultant Trainer
IBM Philippines
05.2010 - 09.2010
Bachelor of Science - Psychology
St. Scholastica's College
Master of Education - Adult, Community, And Higher Education
University of Alberta
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