Kristina Avatyan
North Hollywood,CA
Summary
Healthcare administration graduate with hands-on experience supporting operations, improving workflows, and coordinating across clinical and administrative teams within a large integrated health system. Demonstrated ability to contribute to onboarding process design, workflow standardization, and operational analysis that supports efficiency, compliance, and patient access. Brings a strong foundation in cross-functional collaboration, data-informed decision-making, and process improvement. Recognized for being detail-oriented, adaptable, and able to work effectively with leadership while contributing to organizational initiatives in fast-paced healthcare environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intern, Head & Neck Surgery / Urology / General Surgery
Kaiser Permanente
Panorama City, CA
08.2025 - Current
- Support operational coordination and onboarding processes across 3 surgical departments, working closely with administrative leadership, managers, and clinical staff to improve workflow clarity and staff readiness within complex clinical environments.
- Developed and implemented structured onboarding workflows and competency-based training tools for 40+ staff, contributing to a 25% reduction in onboarding delays and improving staff readiness and transition into clinical roles.
- Collaborated with 15+ administrators, managers, and clinical staff to standardize responsibilities and align onboarding expectations, resulting in a 20% increase in training consistency across departments.
- Analyzed onboarding processes and workflow data to identify inefficiencies, supporting improvements in operational flow and workforce readiness.
- Supported compliance and accreditation efforts by organizing onboarding documentation and ensuring alignment with internal standards and regulatory requirements.
Intern, Administrative Operations & Systems
Kaiser Permanente
Panorama City, CA
01.2024 - 07.2024
- Coordinated daily operations in a high-volume centralized reception department serving 300+ patients, improving access, patient flow, and overall service delivery.
- Prepared operational reports and presentations for leadership, supporting data-driven decision-making and identification of workflow improvement opportunities.
- Developed onboarding checklists and standardized processes across 17+ departments, improving early productivity of service representatives by 25%.
- Assisted with 100+ patient kiosk and mobile system interactions, improving patient navigation and reducing front-desk workload.
- Supported cross-departmental workflow improvements across three units, contributing to a projected 20% reduction in process cycle time.
- Participated in interviewing and onboarding supervisory-level candidates, supporting staffing alignment and operational readiness.
Administrative Coordinator
Valley Glen Clinic
Valley Glen, CA
10.2020 - 05.2021
- Managed front-office operations and scheduling for a physical therapy clinic supporting 40+ patients daily, ensuring efficient coordination of appointments and administrative workflows.
- Streamlined patient check-in and record management processes, reducing wait times by 15% and improving overall patient flow.
- Assisted with insurance verification and billing support for 30+ patients weekly, enhancing revenue accuracy and operational efficiency.
- Served as a liaison between patients and clinical staff, resolving concerns and maintaining high standards of service quality and continuity of care.
Education
Master of Healthcare Administration (MHA) - Health Administration
California State University, Northridge
18111 Nordhoff St Northridge, CA 9133005-2026
Bachelor of Science - Healthcare Administration
California State University, Northridge
18111 Nordhoff St Northridge, CA 9133005-2024
Skills
- Operations & Administrative Support
Workflow Coordination Process Improvement Scheduling Documentation Cross-Functional Collaboration - Technical Skills
Microsoft Excel (PivotTables, VLOOKUP/XLOOKUP) Word PowerPoint Outlook Microsoft Teams SharePoint Google Suite
- Core Strengths
Communication Organization Attention to Detail Problem Solving Adaptability
Certification
- Lean Six Sigma Foundations — Overview of process improvement methodologies used to identify inefficiencies and enhance operational performance
- Lean Six Sigma: Define & Measure Tools — Focused on defining process problems and measuring performance to support quality improvement initiatives
- Lean Six Sigma: Analyze & Improve Tools — Applied techniques to analyze workflows and implement solutions for operational efficiency
- IHI Certificate in Quality and Safety (Institute for Healthcare Improvement) — Training in patient safety, quality improvement, and healthcare system performance
- Project Management: Healthcare Projects — Fundamentals of planning, executing, and monitoring healthcare-focused projects
- Skills for Healthcare Data Analysts — Data collection, analysis, and reporting to support healthcare decision-making
- Microsoft Excel (PivotTables, VLOOKUP, XLOOKUP) — Advanced data analysis and data management functions
- Data Visualization Foundations — Creating clear and actionable visual representations of data
- Process Improvement Foundations — Methods to evaluate and optimize operational workflows
- Strategic Planning Foundations — Techniques for organizational planning and long-term goal setting
- Business Etiquette for the Modern Workplace — Professional communication and workplace interaction skills
- Communication Foundations — Development of effective written and verbal communication
- Creating Flowcharts — Process mapping to identify inefficiencies and improve workflows
Languages
English (Fluent)
Armenian (Fluent)
Timeline
Intern, Head & Neck Surgery / Urology / General Surgery
Kaiser Permanente
08.2025 - Current
Intern, Administrative Operations & Systems
Kaiser Permanente
01.2024 - 07.2024
Administrative Coordinator
Valley Glen Clinic
10.2020 - 05.2021
Master of Healthcare Administration (MHA) - Health Administration
California State University, Northridge
Bachelor of Science - Healthcare Administration
California State University, Northridge