Kristin Youdall
Laguna Hills
Summary
Experienced and results-oriented professional with a strong background in operations management, office administration, and global sourcing. Proven ability to oversee daily operations, manage and train staff, streamline business processes, and develop strategic sourcing plans to drive efficiency and profitability.
Overview
20
20
years of professional experience
Work History
Operations Manager
Evolution Swim Academy
01.2020 - Current
- Oversaw daily business operations, ensuring efficiency and quality across all departments.
- Managed and trained staff, fostering a high-performance culture and ensuring effective communication between management and employees.
- Implemented operational objectives and optimized processes to improve efficiency and customer service.
- Conducted market analysis to identify growth opportunities and inform strategic planning.
Office Manager and Billing Manager
Mission Viejo Nadadores Swim School
01.2016 - 09.2019
- Managed the business oversight and administration of the swim school, including scheduling, customer service, and facility maintenance.
- Handled all customer billing and financial inquiries, ensuring accurate and timely processing.
- Maintained records and prepared reports for management, providing clear data on school operations.
- Assisted with the planning and execution of swim meets and other community events hosted by the organization.
- Communicated regularly with parents, staff, and coaches to ensure smooth operations and address any concerns.
Director of Global Sourcing
Ocean Current
01.2006 - 01.2013
- Developed and executed global sourcing strategies to achieve cost-saving targets and meet business objectives.
- Established and maintained relationships with a global network of suppliers, ensuring product quality, compliance, and on-time delivery.
- Negotiated complex business agreements and contracts, both domestically and internationally, to secure the most favorable terms.
- Collaborated with cross-functional teams, including design and operations, to align sourcing initiatives with business requirements.
Education
FIDM - Business Management and Apparel Manufacturing
FIDM
Los Angeles, CA05-2006
Skills
- Management: Operations Management, Team Leadership, Staff Training & Development, Performance Management
- Finance & Billing: Billing Management, Budgeting, Cost Control, Contract Negotiation
- Supply Chain & Sourcing: Global Sourcing, Vendor Management, Supply Chain Optimization, Inventory Control
- Business Operations: Strategic Planning, Process Improvement, Market Analysis, Cross-functional Collaboration
- Customer Service: Conflict Resolution, Customer Engagement, Relationship-Building, Problem-Solving
- Technical: (Microsoft Office Suite, Iclasspro, AIMS)
Timeline
Operations Manager
Evolution Swim Academy
01.2020 - Current
Office Manager and Billing Manager
Mission Viejo Nadadores Swim School
01.2016 - 09.2019
Director of Global Sourcing
Ocean Current
01.2006 - 01.2013
FIDM - Business Management and Apparel Manufacturing
FIDM
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