KRISTIN WIERENGA
Crofton,BC
Overview
16
16
years of professional experience
Work History
Sales Associate
BC Ferries Vacations
Vancouver, BC
01.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
CSA
BC Ferries
West Vancouver
06.2021 - 01.2022
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Completed courses to align with Transport Canada regulations
Travel Counsellor
Transat Travel
09.2016 - 08.2021
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Implemented automated office systems, optimizing client and data communications as well as records management.
Travel Counsellor
Marlin Travel
05.2014 - 06.2016
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Sales Consistently generated additional revenue through skilled sales techniques.
- Achieved top insurance sales and Star Rewards trip Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Continued to book existing clients and develop selling skills that helped me reach my goals by participating in numerous courses.
- I enjoyed booking destination weddings, vacation packages and family holidays.
- Reached Star Rewards due to high level of revenue and sales.
- Achieved top 20 for insurance sales for the TDC network.
Travel Counsellor
Selloffvacations.com
10.2008 - 05.2014
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Expressed appreciation and invited customers to return to the store.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Assisted customers with store and product complaints.
Education
Book Keeping Level 1 And 2 - Continuing Studies
Langara College
Vancouver, BC12.2021
Travel Counsellor Certificate -
Canadian Travel School
Surrey, BC05.1997
Graduation Diploma -
Lord Tweedsmuir
Surrey, BC06.1993
Skills
- Organization and prioritization skills
- Multi-tasking skills
- Clear verbal communication skills
- Excellent customer service skills
- Responsible
- Flexible & Adaptable
- Customer service
- Analytical skills
- Planning and Coordination
- Critical thinking
- Computer skills
- Adaptability
- Good listening skills
- Verbal and written communication
- Troubleshooting
- Company guidelines and procedures
REFERENCES
- LISA CARLIN, MANAGER, BC FERRIES VACATIONS - VANCOUVER OFFICE
- (E) Lisa.carlin@bcferries.com
- (W) 604-673-2440
- (C) 604-328-7546
- JELENA JADO, WESTERN CANADA REGIONAL MANAGER - TRANSAT TRAVEL
- (E) JELENA.JADO@TRANSAT.COM
- (C) 604-616-3024
- PATRICIA MORIN, MANAGER
- FORMERLY OWNED MARLIN TRAVEL NOW VISION TRAVEL
- (E) PATRICIA.MORIN@VISIONTRAVEL.CA
- (W) 204-571-3509
Timeline
Sales Associate
BC Ferries Vacations
01.2022 - Current
CSA
BC Ferries
06.2021 - 01.2022
Travel Counsellor
Transat Travel
09.2016 - 08.2021
Travel Counsellor
Marlin Travel
05.2014 - 06.2016
Travel Counsellor
Selloffvacations.com
10.2008 - 05.2014
Book Keeping Level 1 And 2 - Continuing Studies
Langara College
Travel Counsellor Certificate -
Canadian Travel School
Graduation Diploma -
Lord Tweedsmuir