Kristin Whitehead
Richmond Hill,ON
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Summary
Customer-oriented leader with twenty years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented. Consistently executes and completes multiple projects in high-stress environments. Strategic planner with comprehensive managerial acumen, offering vision and motivational wisdom. Successful in identifying and implementing opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Results-driven with forward-thinking approach, centered on company success and growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
20
20
years of professional experience
2
2
Certificates
Work History
Owner, President, General Manager
Closets By Design Of Central Ontario
Barrie, ON
12.2012 - 10.2022
- Increased company revenue more than 700%.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed day-to-day business operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained and developed team members to build human capital.
Manager, Implementation and Consulting Services
Avanti Computer Systems, Inc
Toronto, ON
01.2010 - 10.2012
- Recruited, hired, and managed implementation specialists with highly specialized skills in enterprise software for the printing industry.
- Served as project manager for 8 - 12 simultaneous software implementation, training, workflow analysis, and process improvement engagements across the U.S. and Canada.
- Designed new projects with timelines, budgets and scope of work plans.
- Established team priorities, maintained schedules and monitored performance.
- Utilized business analysis skills to identify opportunities to improve implementation methodologies.
Manager, Enterprise Learning Systems
RWD Technologies Canada, Co.
Toronto, ON
01.2003 - 01.2010
- Led the consulting services practice for Canada, simultaneously managing and directing up to ten enterprise projects ranging in size from several hundred thousand to multi-million dollars.
- Managed enterprise software training engagements for multiple industries, ensuring successful deliverables, on time and on budget.
- Recruited, hired, and managed enterprise software consultants and project managers.
- Served as project director or on-site project manager for key projects.
- Provided technical expertise and support to Sales for client strategy development.
- Performed needs analyses, designed curricula, defined project scope and deliverables.
- Developed project proposals, including project scope, cost, and timelines.
Education
BBA - Accounting
High-Performance Leadership -
05.2001 -
Skills
Change ManagementLeadership and Personnel DevelopmentEffective Communicator and Public SpeakerTraining Management
Sales and Sales Management
Sales Training and DevelopmentCross-Functional Team ManagementCapital and Resource ManagementClient account management
Performance improvement
Business administration
Profit and Loss
Operations management
Project Management
Exceptional verbal and written communication
Consulting
Certification
Certified Change Management Practitioner, Prosci Change Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner, President, General Manager - Closets By Design Of Central Ontario
12.2012 - 10.2022
Manager, Implementation and Consulting Services - Avanti Computer Systems, Inc
01.2010 - 10.2012
Manager, Enterprise Learning Systems - RWD Technologies Canada, Co.
01.2003 - 01.2010
Cornell University - High-Performance Leadership,
05.2001 -
University of Houston - BBA, Accounting