Kristin Whale

Production Manager

Vancouver,BC

Summary

Dynamic Production Manager with Proshow Audio Visual, skilled in project management and team development. Proven track record in delivering customized AV solutions and exceeding revenue targets. Adept at fostering client relationships and leading cross-functional teams to ensure seamless event execution. Expertise in production planning and technical coordination drives successful outcomes.

Overview

years of professional experience

Language

Work History

Production Manager

Proshow Audio Visual

03.2023 - Current

Manager for accounts within the Vancouver Convention Centre and local hotels for conferences and galas
Client Relationship Management: Serve as the primary point of contact for clients, ensuring satisfaction and long-term partnerships through excellent communication and support.
Project Coordination: Oversee end-to-end AV project delivery including planning, scheduling, and coordination between internal teams (engineering, sales, installation) and external stakeholders.
Solution Development: Collaborate with clients to understand AV requirements and develop customized solutions involving video conferencing systems, digital signage, control systems, and live event production.
Sales & Revenue Growth: Identify opportunities for upselling and cross-selling AV services and products; consistently meet or exceed revenue targets and KPIs.
Proposal & Quotation Management: Prepare and present professional proposals, quotes, and scopes of work tailored to client needs and budgets.
Technical Liaison: Act as a bridge between clients and technical teams to ensure proper specification, installation, and support of AV systems.
Event Support & Onsite Presence: Provide onsite support for critical AV events and installations to ensure smooth execution and client satisfaction from start to finish.
Market & Product Knowledge: Stay updated on the latest AV technologies, products, and trends to provide expert consultation and competitive advantage.

Rigger & Lighting Technician

Freelancer

06.2015 - 03.2023

Leadership & Team Management: Led rigging and lighting crews for high-profile corporate events, trade shows, and live productions; supervised setup, operation, and strike, ensuring timelines and quality standards were met.
Technical Coordination: Collaborated with production managers, technical directors, and vendors to integrate rigging and lighting into overall event design and logistics.
Safety & Compliance: Enforced strict safety protocols and compliance with OSHA regulations and venue-specific rigging standards; conducted daily safety briefings and gear inspections.
Client-Facing Expertise: Acted as a technical liaison for corporate clients, translating creative concepts into actionable rigging and lighting plans that met branding and production goals.
Vendor & Labor Coordination: Managed relationships with labor providers, rental houses, and venue staff; scheduled crews and optimized labor efficiency across pre-production and show days.
CAD & Plotting: Created or reviewed rigging and lighting plots using Vectorworks, AutoCAD, or similar software to plan system layouts and ensure structural feasibility.

Production Assistant

Freelancer

01.2019 - 02.2023

Team Leadership & Crew Management: Assisted and coordinated cross-functional teams including stage managers, lighting and sound crews, build teams, and volunteers; ensured effective communication and performance under high-pressure timelines.
Logistics & Site Operations: Directed on-site logistics for stages (stages, power, water, sanitation, and vendor areas) in many unique environments, ensuring efficient and sustainable operations.
Vendor & Contractor Coordination: Liaised with local and international vendors, artists, and contractors to align deliverables
Timeline & Schedule Management: Created and managed detailed production timelines, load-in/load-out schedules, and coordinated deliverables across multiple departments and time zones.
Technical Direction: Oversaw AV and lighting installations for multiple stages, ensuring technical consistency, quality control, and support for artists and performers.

Education

Counselling

Vancouver College of Counselling Training

Vancouver, Canada

11-2022

Skills

Production planning

Timeline

Production Manager

Proshow Audio Visual

03.2023 - Current

Production Assistant

Freelancer

01.2019 - 02.2023

Rigger & Lighting Technician

Freelancer

06.2015 - 03.2023

Counselling

Vancouver College of Counselling Training