Kristin Swan Patterson
Gatineau
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Carriage House Inn Hotel. Proven ability to enhance guest engagement and boost repeat customer rates through personalized service and upselling techniques. Adept at cash handling and maintaining high standards of food safety in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Server
Carriage House Inn Hotel
Calgary, AB
09.2023 - 11.2024
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server/bartender
Original Joes
Cold Lake, AB
09.2008 - 07.2009
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Sever
The Royal Oak
Ottawa, ON
06.2007 - 06.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Darcy Mcgee
Gatineau, QCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- High volume dining
- Sales expertise
- Sales techniques
- Relationship management
- Beverage preparation
- Food sales and promotion
- Table setting
- Front-of-house display creation
- Multitasking and organization
- Buffet setup and takedown
- Liquor, wine, and food service
- Positive and professional
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Server
Carriage House Inn Hotel
09.2023 - 11.2024
Server/bartender
Original Joes
09.2008 - 07.2009
Sever
The Royal Oak
06.2007 - 06.2008
High School Diploma -
Darcy Mcgee