Kristin McDonald
Coquitlam,BC
Summary
Dynamic Treatment Coordinator and Surgical Dental Assistant at Ocean Dental Group, adept at enhancing operational efficiency and patient satisfaction. A self-starter with strong communication skills, I streamlined insurance processes and developed educational materials, fostering patient engagement. Passionate about implementing new technologies, I lead initiatives that improve service delivery and team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Treatment Coordinator & Surgical Dental Assistant
Ocean Dental Group
09.2020 - Current
- Coordinated patient scheduling to optimize treatment flow and enhance operational efficiency.
- Managed patient records using dental management software ensuring accuracy and compliance with regulations.
- Facilitated communication between patients and dental team to address inquiries and improve satisfaction.
- Streamlined insurance verification processes, reducing delays in patient treatment initiation.
- All duties pertaining to dental assisting, including surgical implants, CHROME cases, sinus and bone grafting, soft tissue grafting, Cerec crowns, restorative, and complicated dental treatment plans.
- Participating in teaching full sterile education to other doctors and their staff for the regular study clubs that our office holds.
- Administrative responsibilities, including collecting payments, booking appointments, sending for predeterminations, and for insurance billings EDI.
- Developed patient education materials to promote understanding of procedures and treatment plans.
- Trained new staff on office protocols and software systems to ensure consistency in service delivery.
- Led initiatives to enhance patient engagement through follow-up communications post-treatment.
Orthodontic Dental Assistant
123 Dental 2 Locations
02.2017 - 01.2023
- Assisted in patient care by preparing treatment areas and sterilizing instruments.
- Supported orthodontic procedures by efficiently managing chairside tasks and patient interactions.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Coordinated appointment schedules to optimize workflow and enhance patient experience.
- Skillfully placed Invisalign and directly and indirectly bonded brackets. Removed braces and attachments gently and quickly.
- Placed appliances and provided patient education for home care and long-term care.
Certified Dental Assistant
Poco Dental Group
02.2012 - 06.2017
- Assisted in patient preparation for dental procedures, ensuring comfort and compliance with safety protocols.
- Managed sterilization of instruments and maintained cleanliness of treatment areas to uphold infection control standards.
- Supported dentists in chairside procedures by providing necessary tools and materials efficiently.
- Updated patient records accurately, ensuring comprehensive documentation of treatments and patient history.
Education
Certificate - Sedation Module
Sea To Sky
Burnaby, BCCertificate - Orthodontic Module
UBC
Vancouver, BCCertificate - Prosthodontics Module
UCFV
Chilliwack, BCCertificate of Technical Studies - Certified Dental Assistant
University College Of The Fraser Valley
Chilliwack01-1999
Skills
- Clear Communication
- Organization with Detail orientation
- Self Starter
- Team Motivator Both in Administration and Clinic
- Hungry to learn and to share what I learn
- Adaptable, always looking for ways to improve
- Patient and kind
- Strong need to finish what I start
- Leader in initiating new technology and implementing advancements in the workforce
Languages
English
Certification
Certified Dental Assistant
Sedation Module
Prosthodontic module
Orthodontic Module
Cerec Certified
Timeline
Treatment Coordinator & Surgical Dental Assistant
Ocean Dental Group
09.2020 - Current
Orthodontic Dental Assistant
123 Dental 2 Locations
02.2017 - 01.2023
Certified Dental Assistant
Poco Dental Group
02.2012 - 06.2017
Certificate - Sedation Module
Sea To Sky
Certificate - Orthodontic Module
UBC
Certificate - Prosthodontics Module
UCFV
Certificate of Technical Studies - Certified Dental Assistant
University College Of The Fraser Valley