KRISTIN MARTIN
Los Angeles
Summary
Dynamic Senior Medical Office Representative with extensive experience at Providence Saint Joseph Physician Partners. Proven expertise in insurance verification and patient advocacy, enhancing patient experiences and operational efficiency. Skilled in team collaboration and training, fostering a positive clinic environment while driving quality control initiatives. Strong communicator dedicated to improving healthcare outcomes.
Overview
8
8
years of professional experience
Work History
SENIOR MEDICAL OFFICE REPRESENTATIVE
PROVIDENCE SAINT JOSEPH PHYSICIAN PARTNERS
Santa Monica
12.2023 - Current
- Assisted the Physicians and Management personnel with verifying insurance and healthcare benefits
- Helped the clinic maintain a steady workflow during clinical and surgery days with vital communication and teamwork
- Maintained and developed good relationships with Physicians and Fellow staff members
- Identified opportunities to improve patient experience and quality control
- Maintained knowledge of daily opening and closing of clinic procedures
- Submitted and coordinated referrals for new patient and follow up visits
- Developed and demonstrated knowledge of clinical operations and it’s processes: intake, screening, insurance verification, new patient/outpatient procedures and follow-up
- Attended monthly staff meetings for staff improvements and better patient outcomes
- Helped manage front desk alongside the LEAD front desk representative
- Trained new MOR’s on office workflow and procedures
PSYCHIATRIC INTAKE SPECIALIST MANAGER/CARE COORDINATOR/MEDICAL ASSISTANT
MIND MD WELLNESS
Beverly Hills
10.2022 - 11.2023
- Assisted the CEO and Nurse Practitioners in assessing referrals sources and workflow identifying opportunities to improve patient experience
- Helped Providers with patient detox procedures and applicable post acute services regarding recovery
- Performed intake procedures, verified insurance and triaged patients for admission prior to Psychiatric evaluations for the Psychiatrist, Nurse Practitioners and Therapist
- Maintained and developed good relationships with post acute facilities through service recovery and working collaboratively with case management
- Managed clinic operations communicated consumer interests, trends, and competitor activity to the CEO to facilitate better business decision-making
- Followed up on referral sources to support appropriate use of patient needs and services
- Planned and coordinated new treatment programs
- Attended continuing education programs on clinical and administrative topics
- Performed vitals, UA screenings, laboratory testing and Detox procedures
- Submitted authorizations for psychiatric medications and detox prescriptions
- Helped Providers refill medications as needed
- Liason/patient advocate between providers and acute care
MEDICAL ASSISTANT SUPERVISOR
Dr. Eva Cwynar Endocrinologist
Beverly Hills
01.2022 - 10.2022
- Assisted the Physician with pellet procedures and hormone therapies
- Administered B12 injections, Testosterone injections, Flu vaccines and NAD injections
- Maintained and developed good relationships with post-acute facilities through service recovery and working collaboratively with Case Management Department
- Submitted prior authorizations through patients insurance and Cover My Meds for specialty medications
- Followed up on referral sources for VIP clientele and new patients
- Provided patients with educational material on after care of pellet procedures and hormone therapy
- Coordinated new patient appointments alongside the office administrator
- Developed and demonstrated knowledge of the functioning and interdependence of all outreach processes: intake, screening, insurance verification, admission procedures and follow-up
- Sterilized and organized surgical instruments and surgery equipment
- Assisted in house call visits/blood draws for VIP clients
MEDICAL ASSISTANT/OFFICE SUPERVISOR/CLINICAL RESEARCH SPECIALIST
RIVIERA ALLERGY MEDICAL CENTER
Redondo Beach
08.2017 - 01.2022
- Performed allergy scratch testing on adolescent, elderly and infant patients
- Supported sales reps logs for immunology medications and research drugs
- Administered biologic medication (Fasenra, Nucala, Dupixent and Xolair)
- Prepared and mixed allergy serums for immunology injections
- Supervised front and back office staff during daily operations
- Supervised and recruited patients for immunology clinical research studies
- Organized staff meetings and trainings
- Submitted Prior authorizations for allergy and immunotherapy medications
- Attended Pharmaceutical rep dinners to stay informed and educated on medication updates and new developments
Education
Medical Assisting - Nursing
UEI
Gardena, CA01.2017
Bachelor of Arts - Psychology
University of Southern California
Los Angeles01.2010
Skills
- Office Management
- Insurance verification
- Patient intake
- Referral verification
- Patient registration
- HIPAA guidelines
- Electronic health records
- Front desk management
- Customer service
- Office workflow
- Patient advocacy
- Quality control
- Team collaboration
- Conflict resolution
- Clinical operations
- Training and mentoring
- Front desk operations
- Medical terminology proficiency
- Great verbal and written communication
- Team leadership
- Fast learner
- Attention to detail
- Interpersonal skills
- Pre-hospital care
- Medical records management
- Sales
Volunteer Experience
- Member, Healthcare Executives of Southern California, Los Angeles, CA, 01/01/19, Present
- Blood Donor, American Red Cross, Los Angeles, CA, 01/01/19, Present
Timeline
SENIOR MEDICAL OFFICE REPRESENTATIVE
PROVIDENCE SAINT JOSEPH PHYSICIAN PARTNERS
12.2023 - Current
PSYCHIATRIC INTAKE SPECIALIST MANAGER/CARE COORDINATOR/MEDICAL ASSISTANT
MIND MD WELLNESS
10.2022 - 11.2023
MEDICAL ASSISTANT SUPERVISOR
Dr. Eva Cwynar Endocrinologist
01.2022 - 10.2022
MEDICAL ASSISTANT/OFFICE SUPERVISOR/CLINICAL RESEARCH SPECIALIST
RIVIERA ALLERGY MEDICAL CENTER
08.2017 - 01.2022
Medical Assisting - Nursing
UEI
Bachelor of Arts - Psychology
University of Southern California
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