Work History
Education
Skills
Timeline
Generic

Kristin MacKerricher

Work History

Park Manager

Goldstream Provincial Park
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Facilitated educational activities for visitors of all ages to raise awareness about preserving natural habitats.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Implemented new online reservation system
  • Took Reservations, POS
  • Cleaned sites (raking, fire pits, garbage)
  • Cleaned pits toilets, bath house (flush toilets and showers)
  • Collected fees from 5 other provincial parks in area

Tour Guide

West Trek
  • Took ESL students from all over the world on 4 day bus trips to the Rocky Mountains from Vancouver and Victoria. Trips were done year round. We had a summer trip and a winter trip
  • Tour sizes: 65 students per trip
  • Had stop overs in Valemount, Revelstoke, Golden and Canmore
  • Pointed out local attractions such as history, wildlife, plant life
  • Had many stops for students to explore and I answered any questions our students had about the location and conducted tours. Stops included Johnston Canyon, Bow Lake, Bow Falls, Athabaska Falls, Lake Louise, Banff, Kamploops, Jasper, Wells Gray Park, Mt Robson and Malinge Canyon.

Guest Service Representative

Adreanline Zipline
  • Facilitated and coordinated transportation services for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Staff photographer for special events as we ziplined thru the trees
  • Worked with the Guest Services Manager to create the first Halloween Haunted zipline tour. Was very successful and they still do it to this day.

Reservations & Retail Manager

Murphy's Cable Wharf
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Managed purchasing, sales, and customer account operations efficiently.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Assisted in recruiting, hiring and training of team members.
  • Created employee schedules to align coverage with forecasted demands.
  • Took bookings for land and water tours
  • Designed and created inventory system for our retail store

Hotel Guest Services

Harbour Towers Hotel & Suites
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Maintained accurate records of room inventory, billing information, and reservation details for seamless front desk operations.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Developed strong relationships with local businesses, securing discounts and special offers for hotel guests.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions. (I was givin the position of Chief Concierge when I approached the General Manager of the hotel that we would benefit from having this service in the hotel.)

Education

Forestry

BCIT
Burnaby, BC

Advanced Open Water Diver

PADI
Vancouver, BC

Commercial Driver - Class 1

Saferway Driving School
Victoria, BC

Skills

  • Park Management/Trail Maintenance
  • Attention to Detail
  • Friendly, Positive Attitude
  • Excellent Communication
  • Office Administration (MAC & PC proficient)
  • Heavy Equipment Operation/Power Tool Operation
  • Organization and Time Management
  • Retail/Reservation POS systems, cash management
  • Radio Communication
  • World traveler (Canada, USA, Fiji, Australia, Thailand, Jamaica, Mexico)
  • Self-Directed
  • Extensive camping, fishing, hiking, outdoor experience

Timeline

Park Manager

Goldstream Provincial Park

Tour Guide

West Trek

Guest Service Representative

Adreanline Zipline

Reservations & Retail Manager

Murphy's Cable Wharf

Hotel Guest Services

Harbour Towers Hotel & Suites

Forestry

BCIT

Advanced Open Water Diver

PADI

Commercial Driver - Class 1

Saferway Driving School
Kristin MacKerricher