KRISTIN GORDON-JAMES
Holland Landing,ON
Summary
Experienced professional with over 28 years in a municipal environment, demonstrating strong leadership skills and an extensive knowledge of Operations and Public Works. Excellent interpersonal and communication abilities facilitate effective teamwork. In-depth understanding of the City's financial and purchasing policies ensures efficient and compliant operations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Contract Coordinator – Operations
City of Markham
02.2006 - Current
- Contract Administration for over 50 contracts
- Analyze historical contract spending to determine potential value of Contracts.
- Review bid analysis to ensure budget compliance and prepare financial component of Staff Award Report.
- Develop contract specific Daily Contract Sheets and contract specific Progress Payment documents.
- Monitor the status of operating and capital projects vs. Approved budget, ensuring expenditures are in line with project scope and procurement plan. Track Prompt payment as per the new Construction Act.
- Preparation and completion of budget change and request forms for the annual capital and operating budgets; Update Lifecycle which is the basis of the funding source of most capital projects, considering the assets acquisition, repairs and replacement;
- Through research and analysis, reviews with Senior Managers, budget plans of the department, prior years' pulled projects, growth, approved level of service and potential revenues;
- Complete monthly variance reporting and year end projections
- Complete monthly and year end journal entries such as fleet charges, sign chargebacks and waterworks parts inventory.
- Administrative support to department Senior Managers and Director.
- Financial and purchasing policies and procedures training for new Supervisors and Managers.
West Nile Coordinator (Seasonal)
City of Markham
05.2003 - 10.2006
- Primary contact for internal and external customers for public/municipal West Nile Virus concerns
- Coordinate with Operations staff to ensure a consistent approach to West Nile Virus control internally
- Created and maintained database to track calls and all actions related to calls
- Represented the Town of Markham on the York Region West Nile Virus Operating Committee
- Prepared continuous updates on the status of West Nile Virus in Markham to Council Members and their assistants, Corporate Communications and York Region Heath Services
- Responsible for a budget of $50,000
Administrative Clerk
City of Markham
10.1996 - 02.2006
- Answer phone and in person customer service enquiries
- Administrative support including attendance tracking/reporting
- Technical support including generating Hansen work order requests, internal corporate sign requests, detailing contractors areas for winter control
- Issue bulk water cards
- Two-way radio communication
Administration Supervisor - Operations
City of Markham
01.2000 - 05.2003
- Provided daily leadership and effective supervision to the Administrative division
- Managed department tracking of special events, processing of claims and responses to written enquiries
- Coordinated growth enhancement and maintenance of department web page
- Coordinated publication of Roads Winter Information Guide
- Managed Roads Winter After-hours Telecommunication program
- Manage departmental human resource functions including coordinating and scheduling training courses, manage confidential personnel records and relative documentation
- Monitor and track customer service request to ensure timely responses
Head Coach
East Gwillimbury Skating Club
09.1996 - 04.2019
- Developed athletes'' skills through personalized coaching, resulting in higher team achievements.
- Maintained strong relationships with athletes, parents, and club administrators for program support and success.
- Cultivated skater dedication and loyalty by teaching excellent sportsmanship and commitment.
- Fostered a positive team environment with clear communication and motivational techniques.
Education
Honors Diploma - Sports Administration
Seneca College
O.S.S.D -
Unionville High School
Skills
- Word
- Excel
- Access
- Hansen
- Powerpoint
- EAM
- Sharepoint
- Escribe
- Cayenta
- Outlook
- Internet
Certification
- 2018 – AMCTO – Municipal Accounting and Finance Program
- 2018 – Accessible Customer Service
- 2018 – 7 Habits of Highly Effective People
- 2017 – Minute Taking for Professionals - OMMI
- 2013 – Customer Care Excellence – City of Markham
- 2013 – Supervision in a Unionized Environment – City of Markham
- 2002 – Conflict Resolution – City of Markham
- 2001 – How to Handle People with Tact and Skill – City of Markham
- 2001 – Supervisor as a Coach – City of Markham
- 1995 – PC Business Applications, Retter Business College
Timeline
Contract Coordinator – Operations
City of Markham
02.2006 - Current
West Nile Coordinator (Seasonal)
City of Markham
05.2003 - 10.2006
Administration Supervisor - Operations
City of Markham
01.2000 - 05.2003
Administrative Clerk
City of Markham
10.1996 - 02.2006
Head Coach
East Gwillimbury Skating Club
09.1996 - 04.2019
Honors Diploma - Sports Administration
Seneca College
O.S.S.D -
Unionville High School
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