Kristin Gleason
Aliso Viejo
Summary
Passionate about food, hospitality, and creating menu experiences that delight customers. Highly organized and proactive professional with experience in menu planning, marketing operations, and coordinating cross-functional projects. Skilled at turning data into actionable insights and executing product rollout plans. Experienced in collaborating with diverse teams, managing partners, and ensuring smooth multi-platform implementation. Known for clear communication, strong judgment, and streamlining processes to support business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
The Ranch Laguna Beach
09.2024 - Current
- Oversee 27+ team members
- Support marketing initiatives by promoting menu specials and enhancing guest engagement
- Integrate various schedules to develop the weekly calendar
- Handle all guests inquiries, including via Yelp and Google
- Refresh & refine our coastal-inspired menu
- Manage inventory effectively, reducing waste and following our sustainability efforts
- Launched Hard Liquor License and new POS System, Toast
- Transitioned into hiring manager role through utilization of new HR platform, Paycom
Food and Beverage Manager
The Ranch Laguna Beach
11.2020 - 08.2024
- Led daily team meeting, encouraging staff to provide recommendations and answer questions
- Identified team weak points and implemented corrective actions
- Created floor plans for evening dining service
- Crafted fun seasonal cocktails and prepared tastings for leaders.
Outlets Supervisor
Hyatt Regency, Huntington Beach
01.2019 - 11.2020
- Supervised 35 associates at Surf City Grocery Store, In Room Dining, and Tower 15 Pizzeria
- Assisted with scheduling, liquor inventory, payroll, documentations, and forecasting labor
- Served 517 rooms as In Room Dining Supervisor, supporting servers and preparing VIP amenities
Food and Beverage Supervisor
Marriott Vacation Club
03.2018 - 10.2018
- Effectively managed food and beverage orders, ensuring prompt service and accurate delivery
- Proactively learned bartending to support team operations and assist with drink service during peak hours
- Maintained a clean and organized work environment to ensure compliance with health department regulations
Manager in Training (MDP)
Marriott Vacation Club
04.2017 - 03.2018
- Selected for the Management Development Program in Southern California, a highly competitive position awarded to only two individuals each year.
- Cross-trained in Front Desk, Food and Beverage, Activities, and Housekeeping
- Familiar with PMS, ATRIO, Asgard, Rooms Control, and PBX
- Created pleasant, memorable experiences for guests
Activities Coordinator
Marriott Vacation Club, Timber Lodge
04.2016 - 03.2017
- Developed and promoted activities. Facilitated each day’s events for guests ages 4 to 90 with enthusiasm
- Participated in activities and guided guests in extreme conditions
Education
Bachelor of Science - Recreation Administration, concentrating in Hotel Management
California State University, Chico
Chico, CA12.2015
Skills
- Operations oversight
- Cross-functional collaboration
- Data analysis & insights
- Product launch execution
- Menu planning & optimization
- Vendor/partner management
- Process improvement
- Organizational skills
- Marketing strategy implementation
- Communication & teamwork
Certification
- Food Handlers - Exp. Jan. 2027
- RBS - Exp. Sept. 2028
Timeline
General Manager
The Ranch Laguna Beach
09.2024 - Current
Food and Beverage Manager
The Ranch Laguna Beach
11.2020 - 08.2024
Outlets Supervisor
Hyatt Regency, Huntington Beach
01.2019 - 11.2020
Food and Beverage Supervisor
Marriott Vacation Club
03.2018 - 10.2018
Manager in Training (MDP)
Marriott Vacation Club
04.2017 - 03.2018
Activities Coordinator
Marriott Vacation Club, Timber Lodge
04.2016 - 03.2017
Bachelor of Science - Recreation Administration, concentrating in Hotel Management
California State University, Chico