Kristin Gleason
Aliso Viejo
Summary
Highly organized and proactive General Manager with a proven track record in calendar management, effective communication, and coordination of high-priority projects. Skilled in handling sensitive information with discretion and adept at managing multiple projects to drive growth. Demonstrating strong written and verbal communication skills, along with the ability to anticipate needs in a fast-paced, dynamic environment. Recognized for strong administrative skills and committed to delivering seamless support.
Overview
9
9
years of professional experience
Work History
General Manager
The Ranch Laguna Beach
09.2024 - Current
- Oversee 27+ team members
- Transitioned into hiring manager role through utilization of new HR platform, Paycom
- Monitor Fire-it reservations, attendance and tips
- Handle all guests inquiries, including via Yelp and Google
- Update menus and pricing
- Launched new POS system, Toast
- Launched Hard Liquor License
- Manage inventory effectively, reducing waste and following our sustainability efforts of being plastic-free
Food and Beverage Manager
The Ranch Laguna Beach
11.2020 - 08.2024
- Led daily team meeting, encouraging staff to provide recommendations and answer questions
- Identified team weak points and implemented corrective actions
- Helped performing artist set up for live music
- Created floor plans for evening dining service
- Created fun seasonal cocktails, and prepared tastings for leaders
Outlets Supervisor
Hyatt Regency, Huntington Beach
01.2019 - 11.2020
- Supervised 35 associates at Surf City Grocery Store, In Room Dining, and Tower 15 Pizzeria
- Assisted with scheduling, liquor inventory, payroll, documentations, and forecasting labor
- Served 517 rooms as In Room Dining Supervisor, supporting servers and preparing VIP amenities
- When Covid-19 hit, we closed several operations on property. I filled in as a pool server during this time.
Food and Beverage Supervisor
Marriott Vacation Club
03.2018 - 10.2018
- Effectively managed food and beverage orders, ensuring prompt service and accurate delivery
- Proactively learned bartending to support team operations and assist with drink service during peak hours
- Maintained a clean and organized work environment to ensure compliance with health department regulations
- Placed orders over the phone, and submitted the leadership schedule using Outlook
Manager in Training (MDP)
Marriott Vacation Club
04.2017 - 03.2018
- Selected for the Management Development Program in Southern California, a highly competitive position awarded to only two individuals each year.
- Cross-trained in Front Desk, Food and Beverage, Activities, and Housekeeping
- Familiar with PMS, ATRIO, Asgard, Rooms Control, and PBX
- Created pleasant, memorable experiences for guests through problem resolution and the facilitation of team work
Activities Coordinator
Marriott Vacation Club, Timber Lodge
04.2016 - 03.2017
- Developed and promoted activities. Facilitated each day’s events for guests ages 4 to 90 with enthusiasm
- Participated in activities and guided guests in extreme conditions
Education
Bachelor of Science - Recreation Administration, concentrating in Hotel Management
California State University, Chico
12.2015
Skills
- Operations Oversight
- Calendar Management
- Planning & Logistics
- Meeting Coordination & Scheduling
- Project Support & Task Management
- Professional Email & Correspondence
- Microsoft Office & Google Workspace
- Paycom (HR Software tool)
Timeline
General Manager
The Ranch Laguna Beach
09.2024 - Current
Food and Beverage Manager
The Ranch Laguna Beach
11.2020 - 08.2024
Outlets Supervisor
Hyatt Regency, Huntington Beach
01.2019 - 11.2020
Food and Beverage Supervisor
Marriott Vacation Club
03.2018 - 10.2018
Manager in Training (MDP)
Marriott Vacation Club
04.2017 - 03.2018
Activities Coordinator
Marriott Vacation Club, Timber Lodge
04.2016 - 03.2017
Bachelor of Science - Recreation Administration, concentrating in Hotel Management
California State University, Chico
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