Kristin Ford
Chilliwack,B.C
Summary
Dynamic professional with extensive experience in managing tables and delivering exceptional service in high-pressure environments. Recognized for fostering a welcoming atmosphere through outstanding communication and collaboration with team members. Proven track record of upholding rigorous cleanliness and efficiency standards, ensuring a positive dining experience for all patrons. Committed to teamwork and adaptability, consistently meeting evolving demands while effectively managing multiple tasks and customer inquiries.
Overview
9
9
years of professional experience
Work History
Server
IHOP
03.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Processed orders efficiently, utilizing point-of-sale systems for accurate transactions.
- Trained new staff on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Managed multiple tables simultaneously, prioritizing tasks in a fast-paced environment.
- Handled customer complaints professionally, resolving issues promptly for optimal satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Lead Server
White Spot
09.2021 - 12.2023
- Provided exceptional customer service, addressing inquires and resolving issues promptly.
- Provided assistance with employees, checked side duties and worked with management to provide a smooth floor.
- Recommended food and drinks to guests based on preference, pairings and special promotions.
- Consistently maintained high levels of cleanliness, organization and sanitation of food and beverage products to ensure quality.
- Completed closing checklists to facilitate smooth restaurant operations.
- Operated POS system to input orders.
Bar manager / server
Canlan Ice Sports
10.2016 - 09.2021
- Maintained detailed inventory of bar supplies and stocked work areas.
- Checked Cash outs, balancing and inputting into system.
- Placed beer orders, and did liquor pick-up's.
- Controlled labour costs by adjusting schedules and workflows to align with customer demands.
- Trained front of house staff on restaurant policies and procedures and communication skills to promote a positive experience.
Skills
- Smart serve proficiency
- Point of sale expertise
- Collaborative teamwork
- Customer engagement
- Proficient in managing multiple tasks
- Dedicated work ethic
- Outstanding customer support
- Cash management
- Customer interaction
Timeline
Server
IHOP
03.2025 - Current
Lead Server
White Spot
09.2021 - 12.2023
Bar manager / server
Canlan Ice Sports
10.2016 - 09.2021