Summary
Overview
Work History
Education
Skills
Knowledge Skills Abilities
Certification
Languages
Timeline
Generic

Kristin Ethier

New Liskeard,Canada

Summary

Accomplished Privacy Officer specializing in comprehensive privacy program implementation and management. Demonstrated expertise in formulating privacy policies, performing risk assessments, and managing data breach responses. Strong understanding of provincial privacy regulations supports organizational compliance and data protection strategies. Notable for high productivity in regulatory tasks and proficiency in risk management and auditing. With a previous career in social work and addiction counselling, maintaining a specialized skill set in situational assessments, conflict resolution, and effective communication has supported the Patient Relations portfolio of my current role.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Privacy Officer, Patient Relations Manager, Health Records/Registration/Admitting Manager

Temiskaming Hospital
New Liskeard, Canada
01.2022 - Current
  • Coordinated privacy activities to ensure compliance with applicable laws and regulations.
  • Served as authority on information requests under FIPPA and PHIPA.
  • Maintained confidentiality of sensitive information throughout operations.
  • Oversaw daily operations within Health Records, Admissions, and Registration Departments for efficient workflow.
  • Conducted internal audits to verify compliance with data privacy standards.
  • Identified patient experience improvement opportunities through survey analysis.
  • Led projects initiated by Patient Family Advisory Committee to enhance service quality.
  • Collaborated with IT to develop secure systems for storing private data.

Addiction and Mental Health Service Navigator

Canadian Mental Health Association
New Liskeard, Canada
01.2011 - 01.2022
  • Collaborated with ED physicians and clients to identify appropriate treatment modalities.
  • Facilitated navigation through internal systems for addiction via Rapid Access to Addiction Medicine Navigator program.
  • Completed training on federal and provincial health regulations and PHIPPA standards.
  • Established regular communication among health practitioners to improve patient services and gather comprehensive histories.
  • Assisted individuals in accessing services within catchment area.
  • Engaged in team meetings to review treatment plans and address complex cases.
  • Delivered crisis intervention support using de-escalation techniques and emotional support.

Legal Disclosure Worker

The Children’s Aid Society of Sudbury and Manitoulin
Sudbury, Canada
01.2009 - 01.2011
  • Compiled and vetted all legal and adoption disclosure documents for agency compliance.
  • Reviewed and maintained documentation of confidential information, ensuring accuracy and security.
  • Liaised with community legal teams and in-house panel lawyers to discuss case developments.
  • Demonstrated expertise in relevant legislation including YCJA, FIPPA, PHIPA, and Adoption Information and Disclosure Act.
  • Upheld high standards of productivity and quality in operations.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.

Executive Assistant

Co-operators Insurance
Sudbury, Canada
01.2007 - 01.2008
  • Scheduled and prepared meetings and appointments efficiently.
  • Compiled data and statistics while proofreading and completing reports.
  • Facilitated communication between different departments within organization.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.

Assistant Probation Officer, Summer Government Experience Program

Ministry of Correctional Services and Community Safety
Sudbury, Canada
05.2006 - 09.2006
  • Conducted pre-sentence and pre-parole investigations to inform decision-making processes.
  • Monitored compliance with court-ordered probation conditions, ensuring adherence to treatment protocols.
  • Facilitated group counseling sessions targeting anger management, substance abuse, and life skills development.
  • Executed case management duties, including behavior assessments and detailed computer documentation.
  • Tracked summary documentation to enhance overall case outcomes.
  • Reviewed legal documents for comprehensive understanding of individual cases.
  • Engaged directly with adults on Provincial Parole/Probation to foster rehabilitation participation.
  • Regularly interviewed clients to explain terms of Parole/Probation agreements.

Education

Social Service Worker Diploma - Scholar Graduate

Cambrian College
Sudbury, ON
01.2009

Honors Bachelor of Arts - Law & Justice

Laurentian University
Sudbury, ON
01.2007

Skills

  • Client interaction and crisis management
  • Treatment assessment and planning
  • Administrative and clerical tasks
  • Research and data management
  • Group instruction and training
  • Issue identification and resolution
  • Continuous improvement strategies
  • Microsoft Office proficiency
  • Patient information systems expertise
  • Bilingual communication skills
  • Correspondence and task management
  • Workload and deadline management
  • Discretion and confidentiality practices
  • Commitment to safety standards
  • Risk assessment and internal auditing
  • Policy writing and compliance
  • Data privacy best practices
  • Team collaboration and project management
  • Crisis intervention techniques
  • Patient experience enhancement

Knowledge Skills Abilities

  • Demonstrated ability to work effectively with clients in behavioral crisis and difficult situations.
  • Demonstrated ability in completing assessments, including treatment assessments such as PHQ9, Global Appraisal of Individual Needs (GAINS) etc.
  • Ability to perform a variety of clerical, administrative and research oriented tasks.
  • Ability to provide educational groups and instruction - ASIST Certified Trainer.
  • Ability to independently identify issues, plan improvements, measure success and continue improvement.
  • Excellent computer skills with proficiency in Microsoft Office software (e.g., Word, Excel, Power Point and Outlook) and patient information systems including Meditech and PS Suites.
  • Bilingual interpersonal and communication skills.
  • Ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines.
  • Discretion and privacy when handling confidential information.
  • Commitment to the safety of co-workers and patients.

Certification

  • PHQ9 - GAINS Global Appraisal of Individual Needs
  • San'yas Cultural Competency
  • ASIST Certified Trainer

Languages

English
Native/ Bilingual
French
Full Professional

Timeline

Privacy Officer, Patient Relations Manager, Health Records/Registration/Admitting Manager

Temiskaming Hospital
01.2022 - Current

Addiction and Mental Health Service Navigator

Canadian Mental Health Association
01.2011 - 01.2022

Legal Disclosure Worker

The Children’s Aid Society of Sudbury and Manitoulin
01.2009 - 01.2011

Executive Assistant

Co-operators Insurance
01.2007 - 01.2008

Assistant Probation Officer, Summer Government Experience Program

Ministry of Correctional Services and Community Safety
05.2006 - 09.2006

Social Service Worker Diploma - Scholar Graduate

Cambrian College

Honors Bachelor of Arts - Law & Justice

Laurentian University
Kristin Ethier