Kristika Thiyagarajah
San Leandro
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Professional with strong background in behavior analysis and intervention strategies. Demonstrates expertise in implementing evidence-based interventions, data collection, and progress monitoring to support positive behavioral outcomes. Known for collaborative team efforts and adaptability in dynamic environments. Skilled in communication, problem-solving, and maintaining patient-centered approach.
Knowledgeable Behavior Technician with background in behavior analysis and intervention strategies. Proven track record in implementing behavior modification plans that enhance clients' social and communication skills. Demonstrated ability to use positive reinforcement and data collection techniques to achieve individual goals.
Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Intern
SPUR, Development and Finance Team
San Francisco, CA
2016 - 2017
- Improves communication skills
- Works in Etapestry Website to create a new account for newcomers
- Assisted in data collection and analysis for financial reports.
- Supported team in preparing presentations for stakeholder meetings.
- Collaborated with cross-functional teams on project deliverables.
- Maintained project documentation and tracked progress against timelines.
- Participated in brainstorming sessions to develop innovative solutions.
Behavior Technician/ Paraprofessional
Bright Bee
San Francisco, CA
04.2024 - Current
- Work one-on-one with children (ages 1–5) with autism and developmental delays.
- Implemented behavior intervention plans to support client development and progress.
- Assisted in collecting and analyzing data on client behaviors for treatment adjustments.
- Collaborated with team members to develop tailored strategies for individual client needs.
- Monitored client responses to interventions, ensuring adherence to established protocols.
- Documented client progress and communicated findings during team meetings for continuous improvement.
- Provided training to new staff on behavioral techniques and best practices in therapy settings.
- Engaged clients through creative activities, fostering positive interactions and skill development.
- Maintained a safe and supportive environment conducive to learning and behavior modification.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Interpreter
Hanna Interpreting Service
Oakland, CA
03.2024 - Current
- Help clients understand and communicate in both English and Tamil.
- Interpret during medical, school, and other important appointments.
- Keep all information private and follow confidentiality rules.
- Make sure clients understand important instructions and documents.
- Work in person or remotely, depending on the assignment.
- Send in reports after each appointment.
- Stay professional and flexible with last-minute jobs.
- Facilitated accurate communication between clients and service providers in various settings.
- Conducted simultaneous interpretation during meetings, conferences, and appointments.
- I have translated for more than 150 appointments.
Behavior Specialist
Behavior Specialist, Center for Social Dynamics (CSD)
Oakland, CA
10.2024 - 06.2025
- Work with an individual to implement the strategies intervention plan
- Teaching new skill, modifying environment, and using enforcement strategies
- Track the effectiveness of interventions, adjusting strategies as needed to ensure the individual’s progress toward their goals.
- Understanding and improving behavior to help individuals develop essential life skills and reduce any challenging behaviors they may display.
- Implemented behavior intervention plans to support individual needs and enhance social skills.
- Collaborated with multidisciplinary teams to develop tailored strategies for client engagement.
- Conducted assessments to identify behavioral challenges and recommended appropriate interventions.
- I have worked with more than 25 kids so far in a long term commitments.
Cashier
Woodstock Pizza
Davis, CA
05.2023 - 11.2024
- Cahier
- Crew member
- Cleaner
- Prepared and assembled pizzas according to customer specifications and quality standards.
- Maintained cleanliness and organization of workstations, adhering to safety protocols.
- Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
- Provided exceptional customer service, addressing inquiries and managing orders efficiently.
- Collaborated with team members to streamline kitchen operations and enhance workflow efficiency.
- Adapted quickly to changing menu items and seasonal promotions, ensuring timely execution of orders.
Barista
Peet’s Coffee Crew at UC Davis
Davis, CA
06.2022 - 11.2024
- Processed transactions accurately using cash register and point-of-sale systems.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Engaged with customers to provide exceptional service and resolve inquiries effectively.
- Operated espresso machines and equipment, ensuring proper maintenance and safety protocols.
- Assisted in training new team members on beverage preparation and customer service standards.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
Cashier
Dollar Tree
Davis, CA
03.2021 - 06.2023
- Assisted customers in locating products and answering inquiries effectively.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and refund transactions with attention to detail.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels to ensure product availability for customers.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Cashier
K&G Fashion Store
Oakland, CA
02.2017 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Intern
Young Professional, Genesys Works
Oakland, CA
06.2016 - 01.2017
- Conducted market research to identify emerging trends and opportunities.
- Enhanced internal communication processes to improve workflow efficiency.
- Developed summaries of findings to support strategic decision-making initiatives.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Medical Assistant
Civic Medical Center
Fremont, CA
05.2026 - Current
- Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling and follow-up appointments, enhancing clinic efficiency.
- Prepared and maintained medical records, ensuring accuracy and confidentiality.
- Administered medications and vaccinations under physician supervision, adhering to protocols.
- Conducted preliminary patient assessments, documenting vital signs and health histories accurately.
- Collaborated with healthcare team members to streamline workflows and improve patient care delivery.
- Participated in training of new staff on clinic procedures and best practices for patient interaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Bachelor of Science - Biological science
University of California, Davis
Davis, CA01-2023
High School Diploma -
Oakland International High School
Oakland, CA06-2017
GED -
BT/ Pethalai V.V
Batticaloa, Sri Lanka01-2013
Skills
- Medical Skill: CPR
- Computer Proficiency: Microsoft Office
- Language: Fluent in Tamil & English
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Time management skills
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
Certification
- CCMA - Certified Clinical Medical Assistant
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Sinhala
Native or Bilingual
Honors/Awards
Student of the Month June 2016, Academic Honor Roll - Fall and Spring semester, Alumni of Genesys Work.
Timeline
Medical Assistant
Civic Medical Center
05.2026 - Current
Behavior Specialist
Behavior Specialist, Center for Social Dynamics (CSD)
10.2024 - 06.2025
Behavior Technician/ Paraprofessional
Bright Bee
04.2024 - Current
Interpreter
Hanna Interpreting Service
03.2024 - Current
Cashier
Woodstock Pizza
05.2023 - 11.2024
Barista
Peet’s Coffee Crew at UC Davis
06.2022 - 11.2024
Cashier
Dollar Tree
03.2021 - 06.2023
Cashier
K&G Fashion Store
02.2017 - 05.2019
Intern
Young Professional, Genesys Works
06.2016 - 01.2017
Intern
SPUR, Development and Finance Team
2016 - 2017
Bachelor of Science - Biological science
University of California, Davis
High School Diploma -
Oakland International High School
GED -
BT/ Pethalai V.V