Summary
Overview
Work History
Education
Skills
Timeline
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KRISTIE WILLIS

Etobicoke,ON

Summary

With 10 years customer service experience I am a dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to this organization.

Overview

13
13
years of professional experience

Work History

Brick Specialist

Lego
10.2022 - Current
  • I effectively communicate with other team members, regarding certain daily tasks.
  • Member of visuals and merchandising team
  • Member of back of house operations team
  • Successfully run demos of Lego for children
  • Accept and put away stock in timely, efficient manner
  • Organize back stock room
  • Accurately scan in multiple shipment boxes
  • Accept and efficiently use cash register, accepting debit, credit and cash payments

Pet Specialist

Pet Valu
09.2018 - 03.2020
  • Answered telephones and scheduled appointments.
  • Responded to questions from patrons and provided information about animals, such as behavior, habitat, breeding habits, and facility activities.
  • Advised pet owners on how cared for pets' health.
  • Fed and watered animals according to schedules and feeding instructions.
  • Did facility laundry and cleaned, organized, maintained and disinfected animal quarters, such as pens and stables and equipment, such as saddles and bridles. Found homes for stray and unwanted animals.
  • Unloaded and store feed and supplies.
  • Sold pet food and supplies.
  • Observed and cautioned children petting and feeding animals in designated areas to promote safety of humans and animals.

Pet Specialist

Pet Valu
01.2011 - 01.2016
  • Prepared staff work schedules and assigned specific duties.
  • Organized and guided activities such as sales promotions requiring coordination with other department managers.
  • Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
  • Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of
  • Planned store layouts or designed displays.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Provided product information and resolved concerns to assist customers.
  • Conducted staff meetings to relay general information or to address specific topics.

Education

High School Diploma -

Loretto Abbey
Toronto, ON
11.2033

Skills

  • Positive Customer Engagement
  • Adaptable and Flexible
  • Documentation and Recordkeeping
  • Leadership
  • Communications Strategies
  • Sales Goal Attainment
  • Store Opening and Closing
  • Building Customer Loyalty
  • Strong Communication and Interpersonal Skills
  • Ability to Lift 40 Pounds
  • Stockroom Upkeep
  • POS System Operations
  • Product Knowledge
  • Merchandising and Display
  • Train Employees
  • Team Leadership
  • Key Performance Indicators (KPI)

Timeline

Brick Specialist

Lego
10.2022 - Current

Pet Specialist

Pet Valu
09.2018 - 03.2020

Pet Specialist

Pet Valu
01.2011 - 01.2016

High School Diploma -

Loretto Abbey

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KRISTIE WILLIS