Kristie Wallace
Peace River,BC
Summary
Proven track record in enhancing operational efficiency and resolving customer issues. Skilled in training staff and implementing processes that improve service quality, ensuring timely delivery and client satisfaction. Strong attention to detail and critical thinking abilities drive success.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Supervisor
Canada Post
08.2024 - Current
- Supervised daily operations to ensure timely mail delivery and service quality.
- Trained new staff on standard operating procedures and safety protocols.
- Monitored workflow efficiency, identifying areas for process improvement.
- Coordinated with cross-functional teams to resolve service issues promptly.
- Developed schedules to effectively manage team workloads and meet deadlines.
- Resolved complex customer issues, leveraging conflict resolution techniques to maintain client relationships.
Farm Manager
Wallace Farms
06.1999 - Current
- Managed livestock care and nutrition, ensuring optimal animal welfare and productivity.
- Operated and maintained advanced agricultural equipment for efficient field operations.
- Developed rotating planting schedules to maximize land use and crop diversity.
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Cultivated diverse crops utilizing sustainable farming practices to enhance soil health.
Letter Carrier
Canada Post
11.2011 - 08.2024
- Delivered mail efficiently across assigned routes, ensuring timely service to customers.
- Managed daily sorting and organization of mail to optimize delivery processes.
- Utilized handheld devices for route navigation and package tracking, enhancing accuracy.
- Maintained records of undelivered mail and addressed customer inquiries promptly.
- Trained new employees on operational procedures, safety protocols, and equipment usage effectively.
Head House Keeper
Super 8 Hotel
11.2009 - 11.2011
- Resolved customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Managed customer complaints effectively, utilizing conflict resolution techniques to enhance satisfaction.
- Analyzed customer feedback to identify trends and implement solutions for service enhancements.
Education
High School Diploma -
Chetwynd Secondary School
Chetwynd, BC06-1995
Skills
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Inventory control
- Processes and procedures
- Critical thinking
- Data entry
- Active listening
Applications
- Microsoft
- Excel
- Teams
- Edge
- Outlook
- SAP
- Intrapost
- Logistics
- Multi Line Phones
- Cell Phones
Certification
Local Joint Heath & Safety
Information Technology use of AI
Supply Chain Management
Dangerous Goods
Leadership Strategies for Mental Health
Route Measurement
Class 5 Drivers License
Timeline
Supervisor
Canada Post
08.2024 - Current
Letter Carrier
Canada Post
11.2011 - 08.2024
Head House Keeper
Super 8 Hotel
11.2009 - 11.2011
Farm Manager
Wallace Farms
06.1999 - Current
High School Diploma -
Chetwynd Secondary School