Kristie Snoddon
Barrie
Summary
Highly accomplished retail sales and operations leader with 10+ years of driving revenue growth and exceeding targets in competitive markets. Proven ability to build high-performing teams, deliver exceptional customer experiences, and manage all aspects of store operations. Expertise in sales, marketing, customer relationship management, and team leadership. Eager to contribute to a new opportunity where I can leverage my skills and experience to achieve ambitious goals and drive business success.
Overview
28
28
years of professional experience
Work History
Retail Manager
OSL
04.2014 - 05.2024
- Led store operations, consistently exceeding sales targets and achieving top performance rankings
- Managed all aspects of the business, including P&L, inventory control, merchandising, and customer service
- Hired, trained, and mentored a high-performing sales team
- Built and maintained strong relationships with customers, partners, and brand representatives
- Adapted to changing responsibilities, taking on the additional management of the electronics department
- Upgraded store and responsibilities for electronics department as of Oct '18- May '24
Retail Manager
Wind Mobile
04.2012 - 04.2014
- Managed all aspects of store operations, including sales, customer service, training, and product ordering
- Achieved and maintained a 97% average on monthly mystery shops, exceeding performance targets
- Built a strong team culture focused on customer trust and exceeding expectations
- Provided daily coaching and performance feedback to team members
Assistant Manager
Rogers Communications
10.2001 - 04.2012
- Assisted in all store functions, including sales, customer service, and operations for five Rogers Plus departments
- Focused on building customer relationships and providing exceptional service
- Promoted teamwork and open communication to empower sales associates
- Implemented performance correction measures and ensured store standards were met
- Achieved 96% and above on quarterly store performance evaluations
VIP Coordinator
Casino Rama
07.1996 - 03.2001
- Coordinated visits for VIP clientele, including transportation, accommodation, and meals
- Provided exceptional customer service and resolved customer complaints
- Trained new staff and assisted with marketing and special events
Education
Diploma - Advertising
Sheridan College
Oakville, ONSkills
- Retail Sales Management
- Customer Relationship Management (CRM)
- Team Leadership and Development
- Performance Management
- Operations Management
- Inventory Control
- Merchandising
- Marketing and Sales Promotion
- Customer Service
- Communication and Interpersonal Skills
- Problem Solving and Decision Making
- Microsoft Office Suite
Languages
Timeline
Retail Manager
OSL
04.2014 - 05.2024
Retail Manager
Wind Mobile
04.2012 - 04.2014
Assistant Manager
Rogers Communications
10.2001 - 04.2012
VIP Coordinator
Casino Rama
07.1996 - 03.2001
Diploma - Advertising
Sheridan College
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