Summary
Overview
Work History
Education
Skills
Timeline
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Kristie Pilon

Ottawa,Canada

Summary

Highly responsible customer service representative with experience telephone/in-person/chat customer service, including sales, support, and customer care.

Overview

11
11
years of professional experience

Work History

WORLD SALES LEADER/ CUSTOMER SERVICE AGENT

Toys R Us Canada
05.2018 - Current
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Ensured superior customer experiences by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently through in person live chat and emails.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Supported management in on going training, with excellent communication skills on follow ups. Making all staff feel comfortable in a positive workplace environment.
  • Worked alongside management to ensure the proper handling of day-by-day business operations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

RETAIL SALES ASSISTANT

Kardish Health Food Center
10.2014 - 01.2018
  • Maintained established merchandising standards.
  • Engaged with customers in a sincere and friendly manner.
  • Built relationships with customers to increase likelihood of repeat business.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Followed merchandising guidelines to present visually appealing displays.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

Education

Graduate - undefined

Woodroffe High School

ICan College
Ottawa, Ontario

Skills

  • Articulate, dependable, organized, self-starter, multi-tasker & fast learner
  • Improving customer experiences
  • Motivated team player with excellent organizational skills
  • Complaint resolution
  • Ability to remain calm under pressure
  • Being detailed oriented
  • Teambuilding and training

Timeline

WORLD SALES LEADER/ CUSTOMER SERVICE AGENT

Toys R Us Canada
05.2018 - Current

RETAIL SALES ASSISTANT

Kardish Health Food Center
10.2014 - 01.2018

Graduate - undefined

Woodroffe High School

ICan College

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Kristie Pilon