Kristie Nobert
Oshawa,Canada
Summary
Dynamic and results-oriented professional with extensive experience in case management and client services at the Canadian Mental Health Association. Excelled in staff management and client rapport, enhancing service delivery and team collaboration. Proven track record in improving client outcomes and operational efficiency. Skilled in report writing and crisis intervention, demonstrating a commitment to excellence and client success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Concurrent Disorder Case Manager
Canadian Mental Health Association
Toronto, Ontario
03.2021 - Current
- Provided case management to a caseload of 15-20 clients, assessed needs, developed service plans, and monitored progress towards goals.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitate goal planning and skills development through the use of motivational interviewing.
- Provided crisis intervention support for clients in emergency situations.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained accurate case records and documentation according to agency guidelines.
Case Manager
Canadian Mental Health Association
Oshawa, Ontario
07.2019 - 05.2021
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Participated in professional development activities related to case management best practices.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Provided crisis intervention support for clients in emergency situations.
Residential Counsellor P/T
Access Community Health Services
Port Hope, Ontario
05.2017 - 04.2021
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Developed and maintained relationships with community resources and service providers.
- Assessed and identified service delivery challenges and opportunities within the facility
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Retail Store Manager
Lazy One
Oshawa, Ontario
01.2013 - 01.2020
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Developed and maintained store policies and procedures.
- Increased store sales by cross-selling complementary items.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained, and managed a team of 8 or more employees.
- Led the recruitment process for teams at all Canadian locations.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Established weekly and monthly goals for sales staff to achieve desired results.
Education
Bachelor of Arts - Psychology
Brock University
St. Catharines04.2015
Diploma - Social Service Worker
Durham College
Oshawa04.2016
Skills
- Account coordination
- Customer training
- Client rapport
- Report writing
- Excellent negotiating tactics
- Case planning
- Team collaboration
- Staff management
- Team Training
- Complaint management
- Upselling
- Multitasking and organization
Certification
- ASIST- Suicide Intervention Certification, 09/01/2024
- First Aid CPR-A Certified, 02/01/2024
- De-escalating Potentially Violent Situations Certification, 10/01/2023
- Crisis Intervention Certified, 02/01/19
- Medication Management Certification, 06/01/19
Languages
French
Limited
References
References available upon request.
Timeline
Concurrent Disorder Case Manager
Canadian Mental Health Association
03.2021 - Current
Case Manager
Canadian Mental Health Association
07.2019 - 05.2021
Residential Counsellor P/T
Access Community Health Services
05.2017 - 04.2021
Retail Store Manager
Lazy One
01.2013 - 01.2020
Bachelor of Arts - Psychology
Brock University
Diploma - Social Service Worker
Durham College
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