Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristie Lopez-Perez

Montreal,QC

Summary

Ambitious assistant manager with years of leadership and team development experience. Mentors new team members in company policies, top-quality service delivery and performance targets. Decisive yet personable problem-solver with superior conflict resolution skills.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Doughnats
Montreal, QC
09.2021 - Current
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
  • Identified issues and solutions to eliminate backlog and maximize workflows.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.
  • Supported quality control efforts, inspecting products and packaging materials.
  • Managed daily operations of department, ensuring smooth workflow and productivity.

Travel Counselor

Wonder Travel Inc.
Montreal, QC
10.2016 - 08.2021
  • Coordinated travel arrangements for individuals, families, and groups.
  • Documented, researched and resolved customer service issues.
  • Filed records, reports and logs and maintained Excel spreadsheets.

Assistant

Liberal Arts College
Montreal, QC
11.2020 - 04.2021
  • Filed forms, records, reports and correspondence in appropriate file systems.
  • Updated file indexes regularly to reflect additions, revisions, or deletions within system.

Education

Bachelor of Arts - Liberal Arts

Concordia University
Montreal, QC
06-2024

Skills

  • Product and service knowledge
  • Quality assurance
  • Staff training and development
  • Interpersonal Communication
  • Active Listening
  • Customer Relations
  • Data transcription
  • File Management

Languages

French
Native/ Bilingual
Spanish
Professional
English
Native/ Bilingual

Timeline

Assistant Manager

Doughnats
09.2021 - Current

Assistant

Liberal Arts College
11.2020 - 04.2021

Travel Counselor

Wonder Travel Inc.
10.2016 - 08.2021

Bachelor of Arts - Liberal Arts

Concordia University

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Kristie Lopez-Perez