Kristie Lake

-Lead, schedule and manage a team of Customer Experience Associates.

-Build strong customer relationships and deliver excellent customer service.

-Acts as officer in charge for the branch as required, managing any emergencies, customer escalations, etc.

-Help and contribute to the overall success of the branch by identifying opportunities to enhance the customer experience.

-Help and lead the team to follow Scotiabank's vales, global compliance and branch operations.

-Interview candidates for customer experience associate positions.

• Prioritize customers to help them achieve their financial goals, discovering and listening to understand their needs.
• Processing day to day transactions.
• Contributing to the banks targets and identifying sales opportunities.
• Introducing customers to mobile/online applications to help them manage their banking needs.
• Build strong customer relationships while helping uncover and sold their needs.

• Trained new employees to perform duties.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Resolved problems or concerns to satisfaction of involved parties.
• Created new menu items based on customer feedback and industry trends.
• Managed accounts payable, accounts receivable and payroll.

• Prepared cash deposits and balanced store safe for opening and closing of business.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.