Kristie Forbes
North Bay,ON
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, honed at McDonald's and Zellers Department Store. Spearheaded initiatives that significantly improved customer satisfaction and operational efficiency. Skilled in team leadership and problem-solving, adept at driving performance and fostering professional growth among team members.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonald's
09.2008 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Facilitated onboarding process for new hires, accelerating their integration into team.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
Department Manager
Zellers Department Store
01.1992 - 01.2003
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
OSSD -
Pauline Johnson CVS
Brantford, ON1988
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Problem-solving
- Staff training and development
- Staff management
- Conflict resolution
- Retail operations
- Employee scheduling
- Employee performance evaluations
- Sales forecasting
- Organizational skills
Languages
English
Native or Bilingual
Certification
Food Safety Certificate valid until July 2025
Timeline
Assistant Manager
McDonald's
09.2008 - Current
Department Manager
Zellers Department Store
01.1992 - 01.2003
OSSD -
Pauline Johnson CVS
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