Kristian Hosein-Allgoewer
Ottawa,Canada
Summary
Highly motivated professional with critical hands on entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Franchise Owner
Student Works Management Program
Ottawa, Ontario
11.2021 - 09.2022
- Produced 60k in sales over 1 summer while managing a small team all while being a full time student
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Conferred with customers to understand needs and finalize purchase orders.
- Interviewed, trained and supervised employees.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Researched potential markets for expansion into other locations.
- Analyzed market trends in order to identify opportunities for growth within the franchise network.
- Implemented successful business strategies to increase revenue and target new markets.
- Built partnerships with organizations in the community to promote the brand's visibility.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Resolved issues quickly through meticulous research and quick decision-making.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Recruited, trained and managed a team of employees to deliver excellent customer service.
- Completed day-to-day duties accurately and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Leveraged excel skills to input and compile data gathered from various sources.
- Conducted research on industry trends in order to stay competitive in the marketplace.
- Analyzed financial data, identified trends, and developed forecasts for future growth.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Delegated work to staff, setting priorities and goals.
- Took care of escalated customer concerns to increase satisfaction.
- Kept up-to-date on regulatory changes affecting business operations.
- Created marketing plans and campaigns to promote products and services to potential customers.
- Collaborated with others to discuss new opportunities.
- Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
- Documented progress and provided estimated completion time for clients.
- Calculated amounts of materials and estimated cost based on surface measurements or work orders.
- Worked with cross-functional teams to achieve goals.
Lifeguard
H20
Ottawa, Ontario
06.2019 - 08.2019
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Used training and medical supplies to examine injured people and administer first aid.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Coordinated and taught instructional classes in fundamentals of swimming and water safety.
- Educated patrons about safe swimming practices through public announcements.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Recognized swimmers in need of assistance and acted quickly.
- Cleaned, brushed and vacuumed pool to keep clean.
- Examined recreational equipment for signs of damage and potential safety risks.
- Developed a comprehensive training program for new lifeguards.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Provided waivers and other safety documents for patrons to sign for legal guidelines.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Monitored surrounding environment constantly to watch for potential risks.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Organized recreational activities such as water polo and volleyball games.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Enforced all safety regulations and posted rules for patrons.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Watched over swimmers to respond quickly to distress situations.
- Performed emergency rescues when necessary.
- Transported injured patrons from location of accidents to safety and medical transportation.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Monitored swimmers to ensure safety in the pool area.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Prepared detailed incident reports following accidents or other incidents.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Contacted medical authorities immediately in events of serious injury.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Observed sections of assigned water zone of responsibility.
- Helped and instructed patrons using heavy and potentially risky recreational equipment.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Assisted with swim lessons for guests and members of the facility.
- Maintained neat and clean pool area and clean water.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
- Responded quickly to medical emergencies in the pool area.
- Led comprehensive safety training for new employees using company procedures.
- Provided assistance to swimmers of varying skill levels.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Adhered strictly to emergency action plans.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Administered first aid and CPR in response to life-threatening situations.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
- Performed regular cleaning and maintenance of pool equipment.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
Skating Instructor
01.2020
- Communicated regularly with parents regarding student's development.
- Suggested exercise modifications to individual athletes to avoid strain and injury.
- Instructed students in safety procedures such as falling correctly and avoiding collisions with other skaters.
- Designed individual programs to support skaters in athletic advancement and in preparation for competitive events.
- Maintained accurate records of student attendance and progress reports.
- Assisted individual skaters with private lessons tailored to their needs and goals.
- Developed lesson plans to address various aspects of skating.
- Assessed player abilities and assigned positions according to individual strengths.
- Assessed skating equipment for damage and purchased replacement items.
- Developed exercise regimens targeting individual athlete needs.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Taught and guided skaters ranging in age from 5 to 18.
- Adapted instruction methods based on the individual student's needs.
- Helped skaters develop effective strategies for competing in competitions.
- Provided a positive learning atmosphere for all skill levels.
- Motivated students by providing positive reinforcement and constructive criticism.
- Established clear benchmarks for performance and monitored individual and team progress.
- Demonstrated proper technique for jumps, spins, and turns.
- Developed inclusive, welcoming environment for students.
- Taught beginner skaters how to skate on ice and maneuver around the rink.
- Used phone, email and text to communicate with parents and students regarding lessons, events and competitions.
- Organized group classes for different age groups.
- Monitored student performance during practice sessions to ensure safety compliance.
- Planned strategies and selected optimal team lineups to execute game plans.
- Created creative activities to engage students while teaching them important skills.
- Encouraged participants to strive for excellence in their skating skills.
- Planned and organized private and group skating lessons to help students develop and advance skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
Landscape and Arbory
Ottawa hunt and golf club
01.2020
- Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
- Installed water features such as fountains and sprinkler systems.
- Pruned trees and bushes to improve visibility and shape.
- Planned and designed landscaping projects to meet customer needs and preferences.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Laid sod on prepared surfaces for a finished look of the landscape design.
- Trimmed or edged around flower beds, walks, or walls.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Transported plants, turf and other materials to designated areas for installation.
- Built retaining walls using stones or bricks for stability purposes.
- Maintained or repaired tools or equipment for safety and longevity.
- Answered customer questions regarding care and general knowledge of landscape.
- Performed routine maintenance of irrigation systems including repairs when needed.
- Cut grass in even lengths with power mowers or hand shears.
- Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Trimmed flowers and cleaned flower beds.
- Raked, mulched and composted leaves.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained positive working relationship with fellow staff and management.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Completed daily quality assurance duties to provide feedback for improvements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Summer Camp - Assistant Counsellor
Ravens Hockey
01.2015
- Helped participants enjoy activities while ensuring adherence to protocol.
- Maintained records of attendance, health forms and other necessary documents for each camper.
- Supervised and coordinated work activities of personnel.
- Provided guidance to younger children in a caring manner.
- Identified safety concerns and acted quickly to resolve issues and keep campers safe and healthy.
- Coordinated and led group activities for campers and counselors.
- Documented individual progress toward meeting treatment goals.
- Initiated conversations with parents regarding their child's progress at the summer camp.
- Communicated regularly with supervisors about any issues or concerns arising from the campers' experience.
- Ensured all campers followed rules and regulations set by the program director.
- Educated campers on the importance of nature conservation and safety protocols.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Monitored camper behavior to ensure a safe environment for all participants.
- Coordinated special events such as talent shows, dances and field trips.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Communicated with other counselors to coordinate group activities.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Coached campers in various sports and activities to improve skills and promote fun experiences.
- Completed and maintained time and attendance forms and inventory lists.
- Provided emotional support to those who needed it during difficult times throughout the summer camp season.
- Informed campers of daily schedules and provided regular timing updates to prevent lateness to subsequent activities.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Supervised campers during meals, rest periods and other activities.
- Participated in regular staff meetings to discuss upcoming events or changes in programming.
- Responded promptly to medical emergencies when they occurred at the facility.
- Helped maintain cleanliness of common areas including bathrooms, sleeping quarters, cafeteria and recreational facilities.
- Assisted in developing strategies to manage challenging situations involving young people.
- Encouraged participation in group games while teaching important social skills.
- Conferred with management to discuss and resolve participant complaints.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Organized and facilitated daily arts and crafts projects for campers.
- Reported incidents and accidents to supervisors and completed necessary paperwork.
- Maintained relationships and communicated with camper parents and family members.
- Facilitated team building exercises designed to promote cooperation between different age groups.
- Assisted campers with recreational activities such as swimming, canoeing, archery and hiking.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Made sure that all supplies were properly stocked before each activity session began.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Assisted campers with putting on and properly securing helmets, pads and other protective gear for contact sports.
- Oversaw design, construction and upkeep of recreation facilities and areas.
- Collaborated with fellow counselors to create engaging lesson plans for each day's activities.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Managed daily operations of recreational facilities.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
- Evaluated recreation areas, facilities and services for results.
- Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
- Informed parents about campers' behavior, athletic achievements and other important information.
- Supervised campers during private lessons in golf, tennis and other sports.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Planned and completed group projects, working smoothly with others.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
Education
Business
Concordia University
Montreal, QC3rd Year
Concordia University
Montreal, QC2nd year -
Concordia university
1st year -
Concordia University
Strings program -
Canterbury High School
Cellist -
Ottawa Youth Orchestra Academy (OYOA)
Skills
- Competitive Hockey - Junior A level 2019 -2020
- Competitive Hockey - Junior B level (2018-2019 season) 2018 - 2019
- Sailing - completed CANSAIL 3
- Competitive Soccer - District Level U18
- Advanced Level Skier (Alpine and Cross-country)
- Operations Management
- Business Development
- Business Administration
- Customer Service
- Employee Development
- Regulatory Compliance
- Financial Management
- Business Planning
- Sales Oversight
- Social Media Marketing
- Project Management
- Trends Analysis
- Start-Up Operations
- Relationship Building
- Negotiation and Persuasion
- Sales Planning
- Customer Relations
- New Business Development
- Cost Analysis and Savings
- Driven and Determined
- Financial Planning
- Sales Strategics
- Sales Development
- Business Marketing
- Attention to Detail
- Cold-Calling
- Team Member Motivation
- Goal-Oriented
- Sales Presentations
- Opening and Closing Procedures
- Stock Management
- Upselling
- Sales Goals Attainment
- Excellent Communication Skills
- Sales Expertise
- Time Management
- Sales Strategies
- Building Rapport
- Service-Oriented
- Negotiation Tactics
- Data Validation
- Operating Systems
- Business Analysis
- Excel, Powerpoint
- Excel
- Data Analysis
- Project Planning
- Budget Administration
- Staff Hiring
Certification
- Water Safety Instructor Certificate, 2019
- Red Cross CPR C and Lifeguard, 2018
- Bronze medallion, 2017
Languages
English and French: fluent reading, writing and speaking
Awards
- Racer of the year award (Sailing), 2016
- 1st prize, Community Strings Orchestra (Kiwanis Music Festival) OYOA Strings, 2014
- 1st place, Provincial Finals Competitions, Ontario Music Festivals Association 2013 Inc., Orchestras - Class No. 1 Award (OYOA), 2013
Volunteer Experience
- Landscaping - Canadensis Botanical Garden Society, 2019
- Sandbagging during flood - City of Ottawa, 2019
Affiliations
- Strict workout routine in the 1% in terms of fitness
Languages
English
Professional
french
Professional
german
Limited
Timeline
Franchise Owner
Student Works Management Program
11.2021 - 09.2022
Skating Instructor
01.2020
Landscape and Arbory
Ottawa hunt and golf club
01.2020
Lifeguard
H20
06.2019 - 08.2019
Summer Camp - Assistant Counsellor
Ravens Hockey
01.2015
Business
Concordia University
3rd Year
Concordia University
2nd year -
Concordia university
1st year -
Concordia University
Strings program -
Canterbury High School
Cellist -
Ottawa Youth Orchestra Academy (OYOA)
- Water Safety Instructor Certificate, 2019
- Red Cross CPR C and Lifeguard, 2018
- Bronze medallion, 2017
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