Strategic and results-driven HR Operations professional with over five years of experience in HR support, employee relation, HRIS management, contract and benefit administration, and onboarding. Adept at managing HR processes, responding to employee inquiries, and ensuring compliance in high-volume, fast-paced environments. Proven track record of optimizing HR operations, streamlining processes, and driving efficiency. Experienced in leading HR functions for global workforces in a unionize work environment, including large teams in multinational settings. Project Management Professional (PMP) and currently pursuing the CHRP designation to further enhance HR expertise.
Years of experienced in Learning & Development
Years of post-secondary education in HR & Project Management
• Provide administrative support to the Learning & Development (L&D) team, ensuring smooth operations.
• Serve as the first point of contact for HR-related inquiries, ensuring timely and accurate resolution of employee concerns.
• Manage the Cherwell ticketing system, resolving L&D inquiries related to a corporate programs, and course enrollments.
• Maintain HR data integrity, ensuring accurate employee records and compliance with internal policies.
• Handle HR financial transactions, including purchase orders, chargebacks, and invoice processing.
• Manage vendor relationships and coordinate all training logistics to ensure seamless execution of learning initiatives. Generate post-training reports to assess effectiveness and ROI.
• Collaborate with HR teams to streamline processes, improving efficiency and service delivery.
Key Achievements:
• Developed a process guide to enhance ticket resolution efficiency, reducing response times.
• Improved training fee chargeback reconciliation, ensuring 100% compliance and accuracy.
• Resolved high-volume of HR inquiries within SLA, enhancing employee support services.
• Led and managed HR operations onboard the ship for a workforce of 900-1,200 employees, managing employee lifecycle processes. Ensured seamless execution of policies and procedures, and maintaining appropriate budgeted workforce levels.
• Processed employment letters, contracts, and HR documentation in line with labor laws and company policies.
• Provided first-line HR support for employee inquiries related to policies, payroll, and entitlements.
• Managed complex employee relations issues, conducting thorough investigations to ensure fair resolutions for all parties involved.
• Managed HRIS data updates and compliance audits, ensuring labor law adherence and operational excellence.
Key Achievements
• Successfully facilitated US immigration inspection for 1,200 employees without issues.
• Achieved 100% compliance in a Maritime Labour Conventions audit inspection.
• Safely repatriated nearly 1,000 employees during the Covid 19 pandemic.
• Handled employee data entry and HRIS updates, ensuring accuracy and compliance with shipboard standards and regulations.
• Responded to employee inquiries regarding HR policies, benefits, and labor laws.
• Facilitated employee orientations and assisted in onboarding procedures.
• Collaborated with immigration officials at various ports to ensure smooth crew transitions.
• Maintained 100% compliance in employee documentation, ensuring seamless port and immigration clearance.
Achievements
• Maintained 100% compliance with ships standard for employee documentation, preventing delays in Port and Local Immigration clearances.
• Recognized as Employee of the Month multiple times as part of the company’s employee recognition program.
• Assisted the ship’s Captain and Chief with daily administrative tasks.
• Managed marine reports (including US Coast Guard 2692), inspections, and senior management meeting minutes.
• Oversaw payroll processing and ensured STCW certification/license compliance for the technical departments.
• Attended ship’s technical inspections and conducted a detailed audit of documents that prevented the company from incompliance.
• Maintained and updated ships’ certificates, ensuring regulatory adherence.
Achievements
• Maintained 100% compliance with ship documentation standards, meeting requirements from multiple auditing entities.
• Ensured 100% compliance in Officer License applications, preventing delays in Flag state requirements.
• Conducted detailed document audits, proactively preventing compliance issues.
• Successfully managed dual roles as secretary for both Deck & Engine departments, handling high-volume administrative task efficiently.